Ring tone change

[biggreyphone]

Using 3CX hosted system with Fanvil phones. No recent updates or changes to system that I am aware of.

My staff noted that that incoming ringtone on calls [through a ring group] changed yesterday and are now have the same ringtone as internal calls.

Is there a system wide ringtone setting and is there a reason this would change? I dont see one.

Thanks

 

[biggreyphone]

I think the Fanvil template was updated in 3CX. Will reprovisioning the phones correct this?

 

[Saqqara]

The phones automatically provision themselves one approx every 24 hrs, so reprovisioning them will not change anything

 

[biggreyphone]

The phones automatically provision themselves one approx every 24 hrs, so reprovisioning them will not change anything

Ok. Thanks. Any idea why the incoming ringtone would change? These are new Fanvil phones.

 

[ChrisC_3CX]

Ok. Thanks. Any idea why the incoming ringtone would change? These are new Fanvil phones.

There were no recent changes so that is a bit odd, does changing the default ring tone in "Users >> Edit >> Phone provisioning" sort this out?

 

[JohnS_3CX]

I think something must have changed in your call flow. Check what the current call flow is before the calls reach your phones, and compare it with the information below - it should match.

The ringtones logic is as follows:
IVR Calls = Ring 7 (hardcoded - cannot be changed)
External Calls = Ring 2 (hardcoded - cannot be changed)
Queue calls = Your preselected "Configure Queue ringtone"

Everything Else = Your preselected "Configure default ringtone"