RingAll Ring Group showing missed call

[rprowe]

Hello,

We have a RingAll Ring Group with 6 extensions, 3 DIDs assigned, and 'Voicemail box for Extension" for Destination if no answer.
When someone calls the DID, all Fanvil X4 phones assigned to those extensions will ring. If Member 1 answers, there will be a missed call on all other 5 Members phones.
From my understanding, if the Ring Group is configured as RingAll, there should be no missed call notification if a Member answers the incoming call.
Is this still supposed to be true?

 

[VasilisV_3CX]

Hi @rprowe,

Correct, if you have the RG set to Ring All, there should be no missed call on the others.

To test, create a new RG and add 2 new extensions to it. Does it exhibit the same behaviour?

 

[leejor]

I'm wondering if, they are, in fact, receiving the "Call completed elsewhere" message, from 3CX (can be confirmed in the Activity Log, or with Wireshark), but are ignoring it, because of a set option, or (old?) firmware.

 

[rprowe]

I'm wondering if, they are, in fact, receiving the "Call completed elsewhere" message, from 3CX (can be confirmed in the Activity Log, or with Wireshark), but are ignoring it, because of a set option, or (old?) firmware.

In the logs I am seeing this below for the other 5 phones when a Member answers a call to the Ring Group.

Call(C:705): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from

 

[VasilisV_3CX]

Hi @rprowe,

Call(C:705): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from

This could mean that the caller hung up or the PBX terminated the call. I'd suggest running the test I suggested above and checking the results.