Ringback Tone - Early Media

[EtqanIS]

Greetings,

I would like to know if there is a way to disable early media or the auto generated ring back tone when using web client or 3CX Apps ,
When dialing external numbers for example, user hears a ring back tone while 3CX is trying to connect the call ...
Then the actual ringing tone, busy tone or whatever the response from the carrier .. I would like to make it silent ..

Appreciated if anyone can help /. .

 

[VasilisV_3CX]

Hi @EtqanIS,

I'm afraid this is not possible at present. If you were to disable the auto-generated tones, your users may have to wait some time hearing absolutely nothing to let them know that the call is trying to connect. This is especially true of international calls.

 

[leejor]

Callers have a tendency to simply hang up, if the line is silent for too long, thinking they have been disconnected.

Unfortunately, there is not another, universally recognized tone, that says "Your call is still going through, you haven't been dropped, just hang in there"

 

[JohnS_3CX]

I would also add that this sounds very much like a carrier issue, and you should probably discuss it with them.

If you are hearing the ringback in your 3CX clients, it almost certainly means the provider told you system to do it.

 

[EtqanIS]

Callers have a tendency to simply hang up, if the line is silent for too long, thinking they have been disconnected.

Unfortunately, there is not another, universally recognized tone, that says "Your call is still going through, you haven't been dropped, just hang in there"

The same behavior if you use your cell phone and make calls , You hear nothing till you are connected ..

 

[EtqanIS]

I would also add that this sounds very much like a carrier issue, and you should probably discuss it with them.

If you are hearing the ringback in your 3CX clients, it almost certainly means the provider told you system to do it.

I can confirm the it is not a provider issue, we have other IP-PBX systems which are connected to the same provider and there are no ringback tones . ..

It is 3CX indeed, I you want to test it , Simply call the voicemail number you will hear a short tone before connecting ..
user sometimes get confused , Is the called party not answering or the call is not connected . ..!

It will be very helpful If 3CX makes it an option to enable/disable . .

 

[NickD_3CX]

Thank you @EtqanIS ,

Although I disagree with you, it as @leejor , most users hang up if they hear silence for too long. You are also partially wrong about mobiles, the fact that when you are calling someone and you hear ringing, it doesn't necessarily meant he other side is indeed ringing.

Regardless though, we shall take your feedback into account.