Ringroup option not answerd.

[Joop_Nolet]

When in a Ringroup one ore more persons are busy or not able to answer the next incoming call, I choosed the option connect to the digital receptionist, which we setted up properly en tested to work as needed.
However, the person from outside who calls hears about 5 ringtones and than te connection is ended.

The digital receptionist never came online.
Is there something I forgot to setup ?

We are currently working with version 11.....

 

[Pierre_3CX]

Hi there,
Can you check if all your 3cx services are running ?
Can you access the management console from browser ?

 

[Joop_Nolet]

I have a VM server windows open with thee management console open.

 

[Joop_Nolet]

OK I found out now what you mean, I have not much experience in this system as it was brought up 3 years ago and we never used things lik digital receptionist etc.
I found all services started.

 

[leejor]

Follow a call in the 3CX server logs. It should indicate if there was an issue connecting to a destination, at the point of the ring group time-out period. If you are unsure about what the log is telling you, then post it here.