I have upgrade from the latest v7 to v8 with a backup/restore procedure.
After a check of the systems everything is back online and more or less working but when someone calls, there is one ring in the ringgroup and then they get directly the IVR system.
The ringtime is set to 40 seconds but it still jumps almost straight to the IVR. (usual 1 ring)
This happens with both ringgroups I have, one is on 40 the otherone on 60 secs.
The call is routed from an analog line via de Linksys3102 to the system. It also happens when I call using one of the voipiines. It worked fine with v7.
800 = IVR
801= ringgroup1
802= ringgroup2
100-110= internal extensions
here is the log:
09:41:17.835 [CM503007]: Call(37): Device joined: sip:[email protected]:40600;rinstance=a7efc3de9c11ee5b
09:41:17.835 [CM503007]: Call(37): Device joined: sip:[email protected]:5061
09:41:17.804 [CM505001]: Ext.800: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
09:41:17.804 [CM503002]: Call(37): Alerting sip:[email protected]:40600;rinstance=a7efc3de9c11ee5b
09:41:17.772 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.4:5060
09:41:17.757 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.10:5060
09:41:17.757 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.75:5060
09:41:17.741 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.11:5061
09:41:17.725 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.12:5060
09:41:17.710 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.75:5060
09:41:17.632 [CM503025]: Call(37): Calling Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=a7efc3de9c11ee5b]
09:41:17.600 [CM503005]: Call(37): Forwarding: Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=a7efc3de9c11ee5b]
09:41:17.585 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 486 Busy Here; from IP:192.168.1.75:5060
09:41:17.491 [CM505001]: Ext.109: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HomeSeer] PBX contact: [sip:[email protected]:5060]
09:41:17.475 [CM503002]: Call(37): Alerting sip:[email protected]:5060;LINEID=d2c5d2c280df
09:41:17.179 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060;LINEID=d2c5d2c280df]
09:41:17.147 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060;line=63261]
09:41:17.132 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060;line=15002]
09:41:17.116 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060;line=16069]
09:41:17.100 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060]
09:41:17.100 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5061]
09:41:17.085 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060]
09:41:17.007 [CM503004]: Call(37): Route 1: RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5061,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060;line=16069,Dev:sip:[email protected]:5060;line=15002,Dev:sip:[email protected]:5060;line=63261,Dev:sip:[email protected]:5060;LINEID=d2c5d2c280df]
09:41:16.991 [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:41:16.991 [CM505002]: Gateway:[UPC via SPA-3102] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.7(GW)] PBX contact: [sip:[email protected]:5060]
09:41:16.975 [CM503001]: Call(37): Incoming call from 065330xxxxxx@(Ln.10003@UPC via SPA-3102) to <sip:[email protected]:5060>
09:41:16.960 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10003 forwards to DN:801
After a check of the systems everything is back online and more or less working but when someone calls, there is one ring in the ringgroup and then they get directly the IVR system.
The ringtime is set to 40 seconds but it still jumps almost straight to the IVR. (usual 1 ring)
This happens with both ringgroups I have, one is on 40 the otherone on 60 secs.
The call is routed from an analog line via de Linksys3102 to the system. It also happens when I call using one of the voipiines. It worked fine with v7.
800 = IVR
801= ringgroup1
802= ringgroup2
100-110= internal extensions
here is the log:
09:41:17.835 [CM503007]: Call(37): Device joined: sip:[email protected]:40600;rinstance=a7efc3de9c11ee5b
09:41:17.835 [CM503007]: Call(37): Device joined: sip:[email protected]:5061
09:41:17.804 [CM505001]: Ext.800: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
09:41:17.804 [CM503002]: Call(37): Alerting sip:[email protected]:40600;rinstance=a7efc3de9c11ee5b
09:41:17.772 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.4:5060
09:41:17.757 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.10:5060
09:41:17.757 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.75:5060
09:41:17.741 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.11:5061
09:41:17.725 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.12:5060
09:41:17.710 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.75:5060
09:41:17.632 [CM503025]: Call(37): Calling Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=a7efc3de9c11ee5b]
09:41:17.600 [CM503005]: Call(37): Forwarding: Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=a7efc3de9c11ee5b]
09:41:17.585 [CM503003]: Call(37): Call to sip:[email protected] has failed; Cause: 486 Busy Here; from IP:192.168.1.75:5060
09:41:17.491 [CM505001]: Ext.109: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HomeSeer] PBX contact: [sip:[email protected]:5060]
09:41:17.475 [CM503002]: Call(37): Alerting sip:[email protected]:5060;LINEID=d2c5d2c280df
09:41:17.179 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060;LINEID=d2c5d2c280df]
09:41:17.147 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060;line=63261]
09:41:17.132 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060;line=15002]
09:41:17.116 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060;line=16069]
09:41:17.100 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060]
09:41:17.100 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5061]
09:41:17.085 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060]
09:41:17.007 [CM503004]: Call(37): Route 1: RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5061,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060;line=16069,Dev:sip:[email protected]:5060;line=15002,Dev:sip:[email protected]:5060;line=63261,Dev:sip:[email protected]:5060;LINEID=d2c5d2c280df]
09:41:16.991 [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:41:16.991 [CM505002]: Gateway:[UPC via SPA-3102] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.7(GW)] PBX contact: [sip:[email protected]:5060]
09:41:16.975 [CM503001]: Call(37): Incoming call from 065330xxxxxx@(Ln.10003@UPC via SPA-3102) to <sip:[email protected]:5060>
09:41:16.960 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10003 forwards to DN:801
