Solved Ringtones changed after update

[ZenMasta]

After some recent v16 update (16.0.8.16) my ringtones have changed on my T42s.

We've been using the same ringtones for the past 4 years and then suddenly they all changed. What's configured in 3cx is different from what's configured on the phone after auto provision, and yet, what is actually played when a call comes in is not what is configured.

the first attachment is from 3cx on the individual extension, phone provisioning tab.

The second obviously is from the device itself. I don't know where else to configure.

When a call comes in from the queue, it's playing Ring2 which is what external calls used to be. And now external calls, or I guess any directly dialed extension or ring group plays Ring10

 

[ClsVip]

Check the updates section within the management console for a new template, download the template, making sure not custom templates are in use, and that the phone is using the latest supported firmware from 3cx, then from the Phones node within he management console, choose the phone and press reprovision, Once the phone reprovisions call it directly from another extension to check if the ring tone is back to ringer2.

 

[ZenMasta]

I don't have any updates. The phone was added and provisioned using 3cx standard templates. Although there are very old legacy templates, I know they are not configured as such because it would be very obvious in the phone provisioning tab.

However, after upgrading from v16 to v18 it does seem to have reset them to their old tones.

 

[JohnS_3CX]

V18 has had updates done to the templates and the firmware and those rely on each other.

Upgrading to V18 provides you with the newer templates that fully address any ringtone issues that may have existed.