Role "owner" cannot add or change contacts in phonebook

[bit101]

Hi there,

we faced with an issue that a user that has the role "owner" cannot add or create contacts in the global phonebook.

Does anyone know if this is the normal behavior?

regards

 

[NicholasP_3CX]

Yes, the "owner" role is a department specific role and not system wide. The Comapny phonebook can only be configured by system wide roles.

 

[bit101]

Thanks @NicholasP_3CX

how can i give an "Owner" the right to configure contacts in global phonebook? Users with lower right like "receptionist" can configure contacts in global phionebook.

regards

 

[NicholasP_3CX]

The receptionist has been given those rights in their role by default. the department owner has not been given those rights. The company phonebook right is not a configurable granular right.

 

[UGRsupp]

The receptionist has been given those rights in their role by default. the department owner has not been given those rights. The company phonebook right is not a configurable granular right.

It was granular in v18. Can you please bring it back ? It's very annoying for SMBs as everyone should have this right only. I don't want to promote everyone to receptionist !
Thanks

 

[WilcoH]

Hi all,

The Owner is a role that combines the rights of a department administrator and a manager.
The manager can add the company phonebook, but the owner can't.

I have checked this roles list and the company phonebook or contacts is/are not on it.
https://www.3cx.com/docs/manual/access-roles/

In my oppinion this should be corrected (in updates).
Can this be investigated by development?

 

[w3data]

We are experiencing a similar issue. There are two users with manager privileges, but one manager cannot see the other in the admin console.

 

[NicholasP_3CX]

That is correct. They can only see people with lower access roles.

Only the System Owners will be able to see everyone, even on the same level of access.

 

[Ibby-WaveLengths]

That is correct. They can only see people with lower access roles.

Only the System Owners will be able to see everyone, even on the same level of access.

Hi everyone reading this post; and @NicholasP_3CX

Will the 3CX Team be making a change in the next update to bring back this granular feature under the individual extension options (similar to how access to recordings is currently granted in V20)?

To at least allow roles of Managers and above to be granted rights to manage and edit the company-wide phonebook? To at least Add, Edit and Delete contacts.

This would REALLY benefit our clients significantly.

 

[NicholasP_3CX]

Hi everyone reading this post; and @NicholasP_3CX

Will the 3CX Team be making a change in the next update to bring back this granular feature under the individual extension options (similar to how access to recordings is currently granted in V20)?

To at least allow roles of Managers and above to be granted rights to manage and edit the company-wide phonebook? To at least Add, Edit and Delete contacts.

This would REALLY benefit our clients significantly.

The phonebook will be migrating to the department level in the very near future.