Solved Round robin retention

[Sudos]

when 3CX updates it restarts the round robin in the Q. Is there a way this can be retained during updates?

thanks!

 

[Evolute IT]

No, round robin status is probably saved in memory, thus getting erased on service restart.

 

[Sudos]

Yeah that's what I figured. An no way to retain on update? Could this be added as a feature?

 

[cobaltit]

How big are your queues or how often are you restarting services that this is a problem?

 

[Sudos]

The queues only have 6 and we only run two to three calls a day so it is important to retain the flow to keep fairness. Currently our workaround is to only do server updates or restarts when the 6th in the round robin has just received a call. Given it's 24/7 it becomes a little bit of a challenge.

 

[NickD_3CX]

As mentioned, the Polling Strategy data is reset when you restart the Queue Manager service.
That is by design and there is nothing that can be done to retain this information.