Round Robin

[that1guy]

Greetings,

We are having an issue where we receive a call that rings all phones in our ring group. When a user answers the call, no one is there. The call disconnects, then the next extension in the ring group will ring. The phones will continue to ring until ever extension in the ring group answers the call.

There is no caller id showing on the phones, and no one on the other end of the call. Furthermore, the issue is reoccurring once every week to two weeks. It happens on a random day and time. We are not able to replicate the issue.

We are using v15.5. I have attached a text file from our activity log when one of these calls was taking place.

Any suggestions will be greatly appreciated.

 

[YiannisH_3CX]

Hello @that1guy

From the provider log (which has been deleted as it contains personal information) i can see that this originates as a normal call from the provider but the logs does not contain further information either that the call is ringing the Ring group multiple times so not sure why this happens. From your description I would assume that the message that the Cancel or Bye message is not reaching the provider or there is a re-invite from the provider. You will probably need to capture the issue with wireshark to determine the cause of the issue.