unicorns

  1. that1guy

    Round Robin

    Greetings, We are having an issue where we receive a call that rings all phones in our ring group. When a user answers the call, no one is there. The call disconnects, then the next extension in the ring group will ring. The phones will continue to ring until ever extension in the ring group...
  2. that1guy

    Bouncing Ghost Calls

    Greetings, One of my clients is having an issue where one of there extensions will ring, user answers the call but no one is there. Immediately after answering, the call is terminated then another extension will ring. User answers, but no one is there. Again, as soon as the call is answered it...
  3. that1guy

    Blind Transfer to invalid (nonexistent) extension

    Greetings, Scenario: Caller calls in and is answered by x100. x100 attempts a blind transfer to x104. By mistake, the user at x100 enters "204" instead of "104". The transfer does not complete, and the call is then dropped. The user would prefer not using Attended Transfer. My initial...
    • that1guy
    • Thread
    • back blind busy extension invalid nonexistent transfer unicorns
    • Replies: 1
    • Forum: Phone System / PBX
  4. that1guy

    TLS

    Greetings, I am getting flagged for using TLS 1.0 by PCI Compliance scans for one of my clients. We are using v15.5 SP3, which I thought uses TLS by default. Is there a way to disable the use of TLS 1.0 in favor of TLS 1.1 or 1.2?
  5. that1guy

    3cx Client wont update

    Greetings, I am running into a problem with one of my clients. When they attempt to update 3cx client for windows, they receive the attached message and are unable to complete the update. We discovered if we stop the antivirus service before updating the client, the update installs like...
  6. that1guy

    Call Reports not generating

    Greetings, I am having a problem with generating the call reports. I add a report, verify my email is correct, and schedule now. Report says scheduled, but will not send out and eventually the scheduled report clears from the queue as if it was deleted. Has anyone ran into this before?
  7. that1guy

    Yealink T41s Expansion Module

    Greetings, I was wondering if anyone knows of an expansion module for the Yealink T41s. My client has a large number of DIDs that they would prefer be setup as BLF keys. I know there is the EXP40 for the T46 and T48, does this one work with the T41s? Any help will be greatly appreciated.
  8. that1guy

    Solved Blind Transfer Back on Busy

    Greetings, Scenario: Call reaches extension A. A blind transfers the call to extension B. B is busy (on another call). Call needs to transfer back to extension A. Currently, calls go to voicemail when transferred to a busy extension. We are using v15.5. Under Settings>PBX>Transfer Back on...
  9. that1guy

    Solved Calls drop after 15 minutes

    Greetings, I have a client that reports calls are dropping after 15 minutes. My first thought was ensure SIP ALG has been disabled in their Sonicwall. I have confirmed this has been done. Firewall checker passes and does not detect SIP ALG. Ports seem to be matching so I believe the Sonicwall...
  10. that1guy

    Solved Setup Transfer out of voicemail

    Greetings, How do I setup transferring out of voicemail? Example: Caller attempting to reach extension A. A is busy, call is routed to voicemail. Caller would like to dial extension B during the outgoing voicemail message, thus being transferred out of voicemail. I have been trying to...
  11. that1guy

    Is there a limit to number of BLF keys?

    Greetings, I am using Yealink T41s, 3cx v15. I was curious as to what the limit of BLF keys was. I am working with a client using well over 40 extensions with DIDs and they wanted speed dial setup for each extension. I didn't want to tell them I could add 40+ exts with out being more informed...
  12. that1guy

    Verizon Yealink Phones

    I have been looking into picking up some extra Yealink phones for testing purposes. Looking on eBay I saw a lot of Verizon Yealink phones, and many said "will only work on verizon network". My question is, is there any reason I couldn't provision the phones to work with 3cx? Has anyone had...
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