calls

  1. Direct user DDI result in joinable 24/24 even with office hours set ?

    Dear all, Do anybody has a workaround or an explaination why DDI assigned to users are able to recieve calls 24/24 even if they have setted up Office Hours on their profile and/or inside the departement ? Checked all the documentation and nothing really helps me understand why i can call a...

  2. Incoming normal mobile calls interupting 3CX calls

    Hello, Does anyone know if there is anyway to make normal mobile calls show as busy when on a call using the app?. Several customers have queried this on both Android and IOS. TIA

  3. Limit Calls

    Hi Team, Hope someone can help Is it possible to limit international calls to other users? This is how i tried it, but calls still will go through on other extensions I did this because i read another thread. However, it did not work as the thread suggested. I hope someone can help Thanks
    • andytelco
    • Thread
    • calls international international calls outbound call format
    • Replies: 11
    • Forum: Other

  4. Solved A call was picked up by the wrong extension

    Hi, We got the following issue in our PBX: Extension 9931 called extension 4662 but the extension which picked up the call was 1529. After, user 4662 noticed the lost call and called back to extension 9931. The call was on November 22th,2022 at 11:55 CST. I see the below in the call log. In...

  5. Cannot receive inbound calls - Flowroute

    Hi All, I am working on setting up 3CX system in a cloud (azure) and currently having some issues with inbound calls. We are using flowroute as our sip provider. Outgoing calls work and audio comes both ways. However, the inbound call to DID gets dropped. I pulled networking packets to see...
  6. acontreras

    Remote extension - iphone app - ghost calls

    Hi, We're new on the 3CX world and I'm trying to find out whats the issue. Our system is cloud base Amazon instance Version 16.0.504 We use STUN server, with 3CX FQDN Inside the Network settings the option for "Allow calls from/to external SIP URIs" its unchecked. The user successfully...
    • acontreras
    • Thread
    • calls cloud hosted remote ip phone
    • Replies: 15
    • Forum: iOS

  7. Ringing IVR and extension together

    Hello, is it possible to call a number and having the ivr respond while the phone rings? I have a situation where i have out of office calls and there's usually a person in the office whom would answer these calls. So, when they call and the ivr starts speaking, i want a phone to ring which can...

  8. Call Transfer

    When I receive a call from outside the system and forward the call to another extension, how do I get the extension number that forwarded the call?

  9. Sporadic interruptions between call flow service and queue manager service

    Hi Some incoming calls are silent for the caller, and do not ring our internal phones. What it should happen (~80% of the calls) : Call incoming -> Redirect to an application call flow -> queue 800 (ring all) -> caller hears the waiting music -> An extension pick up the call -> end of call...

  10. Way to Disable Transferring Calls to Overhead Paging

    There needs to be an option to block the transfer of a live call to overhead paging We have had incidents where customers would accidentally get transferred to overhead paging and then they start using vulgar language etc. for everyone to hear This is not good for business and needs to have a...
    • Younasse
    • Thread
    • 3cx calls disable over overhead page paging transfer transferring
    • Replies: 1
    • Forum: Server
  11. kinetix

    "Active Calls" to include "Ring Group" activity

    It would be great to see more detail in "Active Calls". While viewing active calls, if a call is inbound to a Ring Group, only the FIRST Ring Group Member shows on the Active Call List. In reality, there are Active Calls for every Ring Group participant. Several versions back, this was part...
    • kinetix
    • Thread
    • active active calls calls dashboard inbound inbound call license count ring group simultaneous calls
    • Replies: 0
    • Forum: Server
  12. that1guy

    Round Robin

    Greetings, We are having an issue where we receive a call that rings all phones in our ring group. When a user answers the call, no one is there. The call disconnects, then the next extension in the ring group will ring. The phones will continue to ring until ever extension in the ring group...

  13. Outgoing calls dropping after 15 min

    Hi, I'm having a problem where outgoing calls are being dropped after 15 min and i can't figure out why. I checked with both of my VOIP providers and they say that the issue is not on their side. Incoming calls do not seem to be affected. All of my extensions use the 3cx soft-phone client for...
    • Kiernan
    • Thread
    • 15 min 15 minutes calls calls dropped after 15 min calls dropped after 15 minutes dropped
    • Replies: 8
    • Forum: Phone System / PBX
  14. that1guy

    Bouncing Ghost Calls

    Greetings, One of my clients is having an issue where one of there extensions will ring, user answers the call but no one is there. Immediately after answering, the call is terminated then another extension will ring. User answers, but no one is there. Again, as soon as the call is answered it...

  15. Are all calls logged in the 3CX Reports

    Hi, I wonder if someone could help. We are assessing the number of external calls that are made by certain extensions for staff performance reasons and I just wanted to make sure that all external calls, regardless if they are made by the 3CX Windows Client, Andriod/IOS Client or a SIP phone...

  16. IVR on outgoing call

    Hello all, I'm new at CFD and have no good knowledge of programming. I need to setup a strategy where an agent in a call center queue redirects any of his outgoing call where an IVR telling the customer that the call is being recorded. Then the agent get transfered back to the call. I...

  17. Disable incoming call popup

    Is there a way to prevent the client from popping up a notification on incoming calls? I'm building a custom application to integrate with our information system. It will have notifications with more detail (such as contact name, date of last contact, active jobs and orders etc.) so I don't...
    • Big Tyre
    • Thread
    • calls client disable notifications prevent
    • Replies: 0
    • Forum: Web Client

  18. Customer View on Active/Live calls via URL

    Hello All, Is it currently possible to set up a link/URL which we could provide to our customers so that they have an overview on the active/live calls anytime they open it? I would highly appreciate if you provide me with the steps how to do this. I am looking for something like a dashboard...
  19. that1guy

    Solved Calls drop after 15 minutes

    Greetings, I have a client that reports calls are dropping after 15 minutes. My first thought was ensure SIP ALG has been disabled in their Sonicwall. I have confirmed this has been done. Firewall checker passes and does not detect SIP ALG. Ports seem to be matching so I believe the Sonicwall...

  20. Licence (SC) reservation

    Because the license is based on simultaneous calls regardless of whether these are between internal, incoming, outgoing, etc. In many scenarios it is necessary to have a certain amount of free SC so that they can enter customer calls. It would be nice to have an option that allows you to specify...
    • bosiogerman
    • Thread
    • bridge calls customers licence parameter trunk
    • Replies: 2
    • Forum: Server
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