Route Inbound Calls per Country Code

[TheoJanssen11]

Hello, is it possible to route calls automatically per coutry code, e.g. A german caller (with country code 0049) goes to a german queue and a dutch caller (code 0031) goes to a dutch queue or ringgroup or digital receptionist.
Regards Theo

 

[Charles_3CX]

You can use CID Inbound rules, see the guide here. You can enter 0031* in the rules' caller ID section and move the CID rules to the top of the list of the inbounds rules, then any call from 0031xxxxxxx will be directed to the destination you specify in the rule.

 

[TheoJanssen11]

Good morning, so that looks like on the screenshot, or should I remove the DID rule? Unfortunately, I can't test it at the moment.

 

[cobaltit]

The recommendation was to enter 0031* and that screenshot does look like 0031* . Ultimately testing (and entering so it's matching whatever is coming it) is going to be how you know it works.

 

[TheoJanssen11]

Thank you, I will test it as soon as I get the chance.

Regards,
Theo

 

[VoIPTools]

As everyone has mentioned above, routing based on the inbound number is relatively straightforward. However, there are situations, for example, where a hosting company might not what to give their customers access to the 3CX console. Yet, they do want customers to have some control over things like where calls are routed.

In that environment, our 3CX Call Router tool may be helpful. It is a web based application that allows you to route calls based on the inbound caller ID number. In the case above, routing calls to the correct queue based on country code is a good example. But there may be other cases like routing a repeat customer to an assigned agent. Or routing calls during certain hours to extension A and at other times of the day routing to extension B.