Router Phone registration conflicts with YMCS registration

[JuliusP_ICT]

I'm unable to add phones as a router phone if i've previously registered them with Yealink's MCS with an autosync to the phone server as RPS. Do I just need to put in a dedicated pc sbc or rely on stun?

 

[JohnS_3CX]

Hi Julius,

It is not possible to add a router phone if 3CX cannot register the MAC via the 3CX RPS.
The router phone setup relies on this to auto-provision itself.

If you previously registered them in the Yealink MCS you will have to remove them first otherwise it will be reserved and we cannot add it to our RPS entries. If removing them from your YMCS is not an option you will have to install a dedicated SBC.

STUN is no longer recommended due to the multiple issues it causes for many customers, and the extra support overhead needed, try to avoid it.

 

[JuliusP_ICT]

Ok, thanks John. I guess use of the router phone will need to be case by case and possibly just assigning one phone as the designated 3CX rps router phone.