Routing calls VIP customers

[abdallahessam]

Dears ,

I need to create cfd app for inbound calls in which every customer will input his number and if his number is listed as a VIP customer call would be routed to a specific extension , other customers will continue cfd and choose the proper queue based on their needs

 

[Andrew Dunmore]

You may find this has some of the components you can use for your CFD app
https://www.3cx.com/docs/cfd-creating-phone-support-portal-1/
https://www.3cx.com/docs/cfd-creating-phone-support-portal-2/
https://www.3cx.com/docs/cfd-creating-phone-support-portal-3/
https://www.3cx.com/docs/cfd-creating-phone-support-portal-4/

 

[Evolute IT]

If you have a CRM configured in 3CX, you can use the CRM Lookup component of CFD to get the full data of a contact and then you can parse the JSON data for the property you want.

 

[VoIPTools]

Another simple solution would be to give a separate phone number for priority customers, and when they call, route them to a 3CX priority queue.