Routing issue!

[MuratDemirtas]

Hello there;
Ip based (peer trunk, ip trunk) trunk is available and I get incoming calls with DID, I have written and running rules on outgoing calls.
However, if the subscriber is off the record, when I want to redirect to the mobile number, "I can't reach the number you are calling, please contact your administrator" warning. The call to the operator is not going to exist, is there any idea?

Good work.

 

[nub]

Can you blind xfer to this same mobile number?

 

[eddv123]

Always worth reviewing your outbound rules are setup, especially since you are trying to divert to a mobile number: https://www.3cx.com/blog/voip-howto/outbound-rules-a-complete-example/

Failing that I would try looking at the VERBOSE logs or Binary log viewer for an error description.
https://www.3cx.com/docs/3cx-log-viewer/

 

[MuratDemirtas]

Thank you for the answers.
I have fully identified my problem and want to summarize the structure;
"inbound call-> forwarding Ring Group-> extentions"
If the subscribers within the "Ring group" are unregistered, then go directly to the mobile number of the internal subscriber with the "forward to mobile" feature in the subscribers' settings.
I couldn't do it, I hope I could.

thank you.