Run Script on call End

[cjohnsonuk]

I can see how you can run a script on incoming call (eg to open a crm page based on the number of the incoming call) but I need to be able to run a script when a call ends. We want to record the end time of the call in our application so that the call scheduling application that initiates the call knows how long the call took. Th

We'd like to be able to associate the call recording made with that call with the event in the call scheduling application too so that its easy for the team manager to listen to all the really short calls.

I can't see an option in the 3CX soft phone. Am I missing something? Is there another SIP app we could use?

Running scripts on dial, on incoming call and on end call with the option to pass parameters of called number, this extension and incoming number would be great

 

[VoIPTools]

You can do this with a 3CX Phone for Windows plugin: (https://www.3cx.com/blog/docs/3cxphone-for-windows-api). In fact we do all the things you are requesting in all our CRM plugin solutions (ConnectWise, AutoTask, Zendesk, NetSuite, etc.)

 

[edossantos]

What Matthew says is correct. I would just like to add that the call recording path is not available in these callbacks from 3CXPhone. That information can only be taken from the 3CX reports.

 

[VoIPTools]

You can obtain the recording path using the Call Control API.