"Runtime error" message

[Vali_3CX]

Hi, all

I'm interested to know if somebody, excepting DeWild1, which reported this issue, encountered on 3CXPhone.exe the error message box shown below.
If yes, I will ask you to provide some details, useful to locate and fix this issue:

- 3CXPhone version, as shown in its About menu
- if Plantronics were used (and Plantronics model)
- which action - or actions sequence - seems to trigger the error message box.

At this moment, it seems to be related with integrated Plantronics support, but we aren't able to reproduce it on our environment, that's why I'm asking you.

Thanks for help
vali

 

[ice]

Hi,

I have the same problem on Vista Home Basic
- no headset
error appears when 3CXPhone tried to connect to the server.

how to solve?

 

[Vali_3CX]

Hi, Vladimir

Which version of the phone do you have, the latest one, 10373?
However, please try the following: with the phone not running, rename its whole folder in your user's profile, lets say

from
C:\Documents and Settings\vladimir\Local Settings\Application Data\3CX VoIP Phone
rename it as
C:\Documents and Settings\vladimir\Local Settings\Application Data\__3CX VoIP Phone

Then start the phone and create an account to the server to which previously crashes and tell me if this happen again now.
Thanks
vali

 

[ice]

Thanks it works!

3CX Phove ver 10373.

For Vista path c:\users\_USERNAME_\appdata\3cx voip phone

 

[Vali_3CX]

Thanks it works!
3CX Phove ver 10373.
For Vista path c:\users\_USERNAME_\appdata\3cx voip phone

Hi, Vladimir
I'm glad it's working, but I want to know what's happened :mrgreen: I'll send you a PM.
Thanks
vali

 

[Vali_3CX]

OK, we located that issue and the next release will have it fixed.
Thanks for help!

Best regards
vali