Salesforce and physical phones

[ltri37]

Hello,


I'm wondering if we can use physical phones for the actual call alongside the webclient on the PC to make use of Salesforce CRN features like Click to Call, Call Journals and Call Pop-ups.

Specifically when using the physical phone for the actual conversation, can we still use call popups triggered by the webclient?



Thank you in advance!

 

[Evolute IT]

Yes, just have the Webclient or the DesktopApp installed and opened, then set the Call From to your deskphone.

The app will act as a controller for the phone and take care of the popup and click2call.

Call journaling is done on the PBX side.