SBC Issue

[andrew.vs-av]

We're having an issue with an SBC at a client's site.

We originally had SNOM phones set up for them using Direct SIP.
We then switched them to an SBC, set the SBC to a static IP, and changed the provisioning method of all the Phones to SBC.
The SBC went down. Some of the phones came back online, and some have not. The ones that did not are coming up as new phones on our phones list.

How do I get these phones back online?

 

[SteveITS]

Can you install a replacement SBC there, perhaps as a VM, using that same IP? Then they should just connect through that. If/when you get the original working, turn off the VM.

 

[andrew.vs-av]

I was able to restart the SBC, which seemed to fix the issue.

 

[JustinVMMC]

I am seeing the same things with this issue... https://www.3cx.com/community/threads/pi-sbc-getting-disconnected-every-day-or-2.115422/