See Ring Time Before Answering

[Sea W.]

Hey all,

We have the admin of one of our organizations wanting to be able to see how long a call has been ringing when it eventually rolls over to the group she is in. For example, if they are in the 3rd RG to get a call that has been rolling over, before answering they would like to be able to see how long the call has been ringing. Is this possible? I don't find any forums, documentation or settings in the console to address this possibility.

Thanks

 

[ChrisC_3CX]

You should be able to see the ringing time in the Panel/Switchboard:

For a Ring Group Call:



For a Queue Call:



The above of course while the call is ringing. Is this what you are looking for?

 

[Sea W.]

Not exactly. The supervisor at the clinic wants to see how long the phone has been ringing by the time that it gets to her cell phone. She wants it to display on her phone. This is after hours after the call has rolled through everyone preceding her in the RG.

 

[JosIPVG]

Dont think this would be possible especially since its on the cellphone , if she wants to have a rough grasp of how long its been ringing you could just put her in a ringgroup by herself as last destination and tell her how long the ringing time is for every group.
as an example 3 groups before her all with a ringing time of 20 seconds would mean a total ringtime of 1 minute.