Solved See specific recordings

[George Ts]

Hello,
I have been briefly testing the Group Rights and I am trying to find a way to give an extension the right to have access to all company's recordings, except for the calls that another specific extension (the owner of the company) has made.
Is there any way to achieve this?

I see two possible settings that may be relevant to this, under the Extensions "Rights" tab:
- See group recordings
- Generate Reports/Allow downloads of Call Recordings

So I have made myself a manager to a group that has all members except for one extension (e.g. 300), and what I do is generate a report of the calls that 300 has made. I am still able to download the recording of ext. 300.
Anything I may be missing here?

Thank you in advance,
George

 

[Alphabetic]

Generating reports via the management console will always show all extensions.

What you want to do is create a group with all extensions excluding your owner and make extension A the manager of this group and make sure "can see group recordings" is checked.

Then under extension A settings go to Phone Prov > 3CX Apps > "Show call recordings"

Ext A can now see all recordings excluding owner from the web client

 

[George Ts]

Thank you @kieferschild
I have tried that, but still I am not sure where I can see the Call Recordings of the group I am a manager of.
Is it in the webclient? Is it in the MGMT console?
I also tried the 3cx Phone for Windows, going under Settings/Recordings and it is empty.
EDIT: I just noticed you mentioned the Web client, but I am not sure which is the right place in the Web client for call recordings.

Thank you

 

[Alphabetic]

Try restarting your windows app so it can re-provision.

In the webclient you will see "recordings" as an option on the left side.

 

[George Ts]

Thank you @kieferschild
I am obviously missing something very crucial here. I added my ext as a Manager to the TECHS_GROUP and assigned it enough right to be able to see group recordings. All extensions except for the boss's are users in the same group:



Now, this is what I get in the Webclient after logging out and back in a couple of times, and after reprovisioning my 3cx Phone for windows by sending a new welcome email:


Any idea what else might be wrong here?

If it help, in my 3cx Phone for Windows, i went under Settings/Recordings and i get an empty list.
However, we know for sure that calls enough calls have been made and recorded by the group members today.

 

[Alphabetic]

Yes, you are missing one crucial thing which is something I mentioned previously.

Then under extension A settings go to Phone Prov > 3CX Apps > "Show call recordings"

Forget the 3CX management console tick box.

 

[George Ts]

That was it, thanks a lot for your help!

 

[George Ts]

Actually I have one more question.
Let's say that user 100 has access to the recording of users 200,300,400 and 500.
But user 100 does not have access to the recording of user 900.

Now, if user 900 has a call with user 200, that call recording may be viewed by user 100, as user 200 was involved in that call and user 100 has access to user 200's recordings.

Is there a way to block user 100 from having access to any recording of a call where user 900 was involved, even if another user (eg 200) was involved in that call?

I hope my question is clear.

Thank you,
George

 

[ChrisC_3CX]

@George Ts

That is correct, if a call involves an extension for which recordings are accessible, then the recording for that call becomes accessible too, despite the fact that one of the two parties may be an extension of another group for which recordings are not accessible. I'm afraid there is no way to stop this from happening.

 

[George Ts]

Thank you @ChrisC_3CX !
Please feel free to mark this thread as Solved.

 

[ChrisC_3CX]

@George Ts

You're very welcome!

Please feel free to start a new thread should you require additional information or assistance!