See when user logs out of call queues and changes status

[thegrs]

I have an employee that is logging out of the call queues and putting their extension on Do Not Disturb during their lunch break. I feel like they are remaining in this state longer than their lunch break to get out of work and I wanted to see if there was a log of when this is done so I can see how long they leave it like this. Also is it possible to prevent an extension from logging out of the queues and going into Do Not Disturb?

 

[JosIPVG]

Hi,

You can use a repport that contains the Agent login data for some Info

There's no option to keep people from logging out of queues at the moment.