Select which queue you want to login/logout

[Mathieu Bilodeau]

Hi,

I want to know how my client can login or logout from a specific call queue? I tried on Android Client, web client, PWA... impossible. User dont have choice to login and logout to all queue in same time.

I see workaround in desktop application, in manager view, but this is not friendly at all.

Thanks.

Mathieu Bilodeau

 

[Evolute IT]

On the Webclient/DesktopApp, go to Panel, then upper-right corner in the menu, choose the desired queue, and on the right side of that view, you will see the agents. The agent can click the "Logged in" to logout, and vice-versa. Also, managers are able to login/logout agents from there as well.

Note that if an agent logs out of Queue A and not Queue B, then uses the global logout, then relogs in, then Queue A will still be logged out.

See the first line here: https://www.3cx.com/docs/pbx-queue-status/#h.vru6d8lb1kpe