Selectively Disable Chat

[chubbs]

So I found posts going back as far as 2016 where users were discussing the need for the ability to disable the chat functionality due to certain industry requirements. I know that there is now a global disable chat option. Our option in my office though is we want to disable it on an extension by extension basis. It would also be nice if there was a separation of disabling internal chats vs SMS; as we'd like to disable internal chats for all but selectively enable SMS for our executive team.

We are running v16.0.8.9 on-prem. SIP trunking provided by Flowroute.

Thoughts anyone?

Ryan

 

[Evolute IT]

So I found posts going back as far as 2016 where users were discussing the need for the ability to disable the chat functionality due to certain industry requirements. I know that there is now a global disable chat option. Our option in my office though is we want to disable it on an extension by extension basis. It would also be nice if there was a separation of disabling internal chats vs SMS; as we'd like to disable internal chats for all but selectively enable SMS for our executive team.

We are running v16.0.8.9 on-prem. SIP trunking provided by Flowroute.

Thoughts anyone?

Ryan

Unfortunately, the only setting is global.

 

[chubbs]

That's a bummer. We utilize Teams for our intra-office chats so we can monitor things from a security standpoint. Having a rogue chat client isn't something we want to deal with. The owner on one thread said this feature was on the roadmap, wonder if he'll see this post?