Self hosted 3CX, call reports with Play button

[yankee80]

Dear all,

our users say that in the past, they were able to listen to call recordings in the Call Reports.

When I generate a report now (using my admin account) the Play column is always blank.

We are using self hosted 18.0 (Build 461) with a professional licenses.

Do we need to reconfigure the report somehow to include a Play button?

 

[Evolute IT]

Dear all,

our users say that in the past, they were able to listen to call recordings in the Call Reports.

When I generate a report now (using my admin account) the Play column is always blank.

We are using self hosted 18.0 (Build 461) with a professional licenses.

Do we need to reconfigure the report somehow to include a Play button?



View attachment 30692

You need to enable call recording for both the users and the queues to get the play icon.

 

[yankee80]

Thanks for your prompt reply.

Sorry if I wasn't clear in my original post.

The recording function works well and calls to and from extension 1015 are recorded. however, there's no option to play those recordings in the Call report

 

[yankee80]

I've narrowed it down to the fact that recording itself isn't working.

when I click the Select directory button in the admin console->reporting->recording settings, I get a 404 error

 

[Alphabetic]

Have you given your PBX a reboot?

 

[yankee80]

thanks Kiefer, yes several times. I'll try a few more