Solved Semi-Attended Transfers with Yealink W53 not possible

[Martyn Barlow]

Firstly I'm not 100% sure but I believe what I am looking to be able to do is what's referred to as a "Semi-Attended Transfer". Basically we want to be able to transfer a call that we've answered to another extension and as soon as we here it ring hang up. I'm finding this works using our Fanvil X3G desk phones but I cannot for the life of me get this working using the Yealink W53's that we also have. The Yealink guide suggests it should work.

Anyone have any ideas? Could it be a template issue? Thanks in advance. Pulling my hair out.

 

[JohnS_3CX]

Ok if you face specific issues you will have to tell me the following again please:

• 3CX Version, e.g. Standard Annual 16.0.2.910
• Server OS, e.g. Debian 9 / Windows 10 Server 2012 R2 / Raspberry Pi
• Is the 3CX Server Hosted and where?
• Yealink Base Model and Firmware version
• Yealink Handset Model and Firmware version
• Provisioning Method: Local / VPN / STUN / SBC
• Trunk Provider or Gateway Make/Model
• Has the Firewall Checker passed: YES / NO
• Are custom Phone Templates being used: YES / NO

 

[Martyn Barlow]

Ok if you face specific issues you will have to tell me the following again please:

• 3CX Version, e.g. Standard Annual 16.0.2.910
• Server OS, e.g. Debian 9 / Windows 10 Server 2012 R2 / Raspberry Pi
• Is the 3CX Server Hosted and where?
• Yealink Base Model and Firmware version
• Yealink Handset Model and Firmware version
• Provisioning Method: Local / VPN / STUN / SBC
• Trunk Provider or Gateway Make/Model
• Has the Firewall Checker passed: YES / NO
• Are custom Phone Templates being used: YES / NO

I visited the other office earlier. I got them working (blind transfer) after resetting the base stations and re-provisioning all extensions/handsets.

Thanks for your help both. Really appreciated.

 

[AWS2P]

how came idea to reset all the devices? was it just a try

 

[Martyn Barlow]

how came idea to reset all the devices? was it just a try

I had previously moved one or two handsets from one base to another when troubleshooting another issue where they could not answer inbound calls very occasionally (which was resolved by disabling SIP ALG on the router) so I thought I may as well reset. The users had been playing around changing ring tones, display names so a general cleanup was a good idea.

 

[AWS2P]

so an end of day on a win case

 

[JohnS_3CX]

Hi Martyn,

Glad to hear it was resolved then