Send calls to User DID to different routes during open/closed

[SaraMarlar]

I have a client who would like their CEO to have his own DID, but he only wants people to be able to call him on it outside of office hours. During office hours, he wants any calls back to go to the main queue. How can I achieve? Previously I would have used inbound rules to assign open and closed routes. What can I do in V20?

 

[lancerichards]

Think the easiest way to achieve this is a Ring Group with no user in it.

Have the DID on the Ring Group
Have the Destination for Open Hours to the Main Queue
Have the Destination for Closed / Holiday etc to the User

That should solve it for you

Lance

 

[fxbastler]

Or use a exception in Users / Call Forwarding: forward calls from * during office hours to the queue.

 

[SaraMarlar]

Thanks guys, both good ideas.

 

[TheodorosG_3CX]

Another idea is to use the Call Processing Script as per guideline here.