Send to Fax dropping calls - Questblue

[callahero]

Hi Forum! I am having an issue with a AWS hosted instance of v 16.0.622. I recently changed SIP provider to Questblue and all calls are fine but sending a DID to Send Fax to 88 never makes it to the fax server. I get an error log entry that states: ; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
I can route this DID to an extention or a Ring All group and calls work fine! Any idea where i need to check the password for the authentication.
Any Ideas are appreciated! Thanks
Nick

 

[bandrews]

Hello,
There was a ticket opened with QuestBlue on this issue the same day and we were able to provide some documentation on this. If there are any issues in the future please do not hesitate to call our support line 9194431617. Please let me know if you have any questions.
Thank you,
QuestBlue Support

 

[callahero]

Thanks QuestBlue, i appreciate the attentive service and follow up, however, i still have not resolved this issue. I have a workaround in place and need to tackle this sooner or later. i will post the solution here when i find it. Thanks for the followup and great customer service on this QB ticket. Sorry i havent had time to jump back into it and work on a resolution. I will soon.