Hello Everyone
I have a new setup where the existing system allows an extension to forward their calls to the front desk and then the front desk can decide whether the original extension needs to take the call or not.. So initially i tried to set a status to forward to the front desk and then maybe the front desk would be able to transfer the call back if needed.. in other words the front desk could override the status of an extension if they chose to do so. This does not work and creates a loop obviously. 3CX tells me there is no way for an extension to override another extensions status which makes sense BUT that doesnt fix my problem.
Can anyone comprehend this and possibly recommend a solution in the 3CX system that can accomplish what this customer wants to do?
Cheers
I have a new setup where the existing system allows an extension to forward their calls to the front desk and then the front desk can decide whether the original extension needs to take the call or not.. So initially i tried to set a status to forward to the front desk and then maybe the front desk would be able to transfer the call back if needed.. in other words the front desk could override the status of an extension if they chose to do so. This does not work and creates a loop obviously. 3CX tells me there is no way for an extension to override another extensions status which makes sense BUT that doesnt fix my problem.
Can anyone comprehend this and possibly recommend a solution in the 3CX system that can accomplish what this customer wants to do?
Cheers
