Separate Voicemail Depending on the Number Called in to.

[SMCS]

I am running a self hosted system v18.0. I have it setup with 1 Trunk to Twilio with 2 different Twillio numbers coming back in to the trunk. I have all inbound and outbound working and able to separate the different numbers coming in by Caller ID and going out using a prefix. My question that I need help on is this, when someone calls in on number 1 and I dont answer, I want it to go to a voicemail, when someone calls in on the second number I would like it to go to acompletly separate voicemail so I can distinguish between the 2. Is this possible and if so any instrcutions would be very appreciated.

Second question. I am coming from OpenPhone and in OpenPhone it has the option to automatically send a custom sms message to the caller if I dont answer the call and that gives them the option to respond back with an sms, can 3CX do this?

I am new to 3CX but trying to learn all that I can about it, any guidance and assistance would be very appreciated. Thank you in advance.

 

[SteveITS]

For the first question you can create an inbound rule for the second DID number and set call routing there. For instance a second ring group with a different no-answer destination.

 

[SnakeRiverWebDevelopment]

Second question. I am coming from OpenPhone and in OpenPhone it has the option to automatically send a custom sms message to the caller if I dont answer the call and that gives them the option to respond back with an sms, can 3CX do this?

Not that I am aware of, maybe using CFD app but I am not sure.

 

[SMCS]

Thank you both for the reply, I am working on question 1 now, like I said I am very new to this system, but I understand the rules, so call comes in to second DID, routes to Ring Group, no answer send to voicemail. My question is this, do I need to cerate another extension for this? Right now I am the only user and it only shows my extension voicemail to go to and that would be the same as the default that I have now, if that is the case, how do I check another extension voicemail?

 

[SnakeRiverWebDevelopment]

My question is this, do I need to cerate another extension for this?

I would, that way you know what number was called

 

[SteveITS]

You can log in to the web client for the other extension, or dial 999 and just press # when it asks for your PIN.

As I recall ring groups can have voicemail but only email the message to group members.

 

[SMCS]

I have to enter 9999 as I have 4 digit extensions, I can check my own voicemail but when I try another extension it tells me invalid pin. I am checking this from the PWA client. Do I have to do this another way?

 

[SMCS]

Ok found a post that lead me to the correct location to check the messages so thats working, thank you all. I am still working on the second DID coming in and no answer going to voicemail.

 

[SMCS]

On my second question, is this possible? OpenPhone has it built in and it is a nice feature, I have missed calls but still kept the buisness because they answered the automated text, then i had a text conversation with them. It is a very nice feature. I know some people say well how do you know if it is a cell, the answer is, you dont, it doesnt matter, if it isnt then it just gets undelivered. I am using Twilio for my SIP, so not sure if it can be automated there, just wanted to see if 3CX already has this built in and I am not seeing it or if it is not supported.

 

[SweetAction]

On my second question, is this possible? OpenPhone has it built in and it is a nice feature, I have missed calls but still kept the buisness because they answered the automated text, then i had a text conversation with them. It is a very nice feature. I know some people say well how do you know if it is a cell, the answer is, you dont, it doesnt matter, if it isnt then it just gets undelivered. I am using Twilio for my SIP, so not sure if it can be automated there, just wanted to see if 3CX already has this built in and I am not seeing it or if it is not supported.

Natively 3CX doesn't have this feature. You could likely build it multiple ways though, but it would be a custom development.

 

[SMCS]

SweetAction, can you send me some info on this or point me to any guides for this custom dev? It is so beneficial to our company I really hate to lose it if at all possible.

 

[SweetAction]

SweetAction, can you send me some info on this or point me to any guides for this custom dev? It is so beneficial to our company I really hate to lose it if at all possible.

So you may wish to get in touch with someone like @VoIPTools who could write something like this.
OR, if you wish to do it yourself, I would hack it together something like:
1. Enable email on missed call
2. When email is received, have it call a webhook or similar (tools out there to monitor an inbox and do actions, we've used https://www.automatic-email-manager.com/ before, but whatever works)
3. That webhook executes a script. We'd proably use Power Automate here, but whatever works.
4. That script calls the twilio API and sends a SMS
This is likely way over-engineered, but most of this we already have in place for other stuff personally.

I don't think there's a way to use a CFD on a missed call, but I do wonder if you could have the callflow be like trunk->extension->cfd->voicemail where the extension doesn't go to voicemail but to a CFD instead, then the CFD executes the webhook and then transfers to the voicemail. That might save you the first 2 steps of the above flow, but I haven't tested this. And I think the CFD can just execute the API call directly to twilio, but haven't checked.

@ConceptsWeb might be someone to tap as well, as he has vast CFD experience.

 

[SMCS]

I wanted to thank everyone for the guidance, I did finally get it working in CFD, not 100% as I wanted but still works for my needs, thank you again for leading me in the right direction.