Seperate ringtones for internal & external calls

[adamwells]

Hi,

We had a helpdesk and any calls going to them would have a unique ringtone. This is no longer the case and people in the office answer the calls, but their ringtones for internal and external calls are the same. I can't find where to change this. Can anyone point me in the right direction? We use Yealink T42G phones and are on 3CX 12.5

Thank you

 

[Frank D]

Hi,

for the T46G it is somewhere here:

#"X" ranges from 1 to 10;
#Configure the text to map the keywords contained in the "Alert-info" header.
#distinctive_ring_tones.alert_info.X.text = family
distinctive_ring_tones.alert_info.1.text =
distinctive_ring_tones.alert_info.2.text = external
distinctive_ring_tones.alert_info.3.text = international
distinctive_ring_tones.alert_info.4.text = national
distinctive_ring_tones.alert_info.5.text = local
distinctive_ring_tones.alert_info.6.text = queue
distinctive_ring_tones.alert_info.7.text = ivr
distinctive_ring_tones.alert_info.8.text =
distinctive_ring_tones.alert_info.9.text =

#Specify the ring tone for each text. It ranges from 1 to 8. The default value 1 stands for Ring1.wav.
#1-Ring1.wav, 2-Ring2.wav, 3-Ring3.wav, 4-Ring4.wav, 5-Ring5.wav, 6-Ring6.wav, 7-Ring7.wav, 8-Ring8.wav.
#distinctive_ring_tones.alert_info.X.ringer = 1
distinctive_ring_tones.alert_info.1.ringer =
distinctive_ring_tones.alert_info.2.ringer = 2
distinctive_ring_tones.alert_info.3.ringer = 3
distinctive_ring_tones.alert_info.4.ringer = 4
distinctive_ring_tones.alert_info.5.ringer = 5
distinctive_ring_tones.alert_info.6.ringer = 6
distinctive_ring_tones.alert_info.7.ringer = 7
distinctive_ring_tones.alert_info.8.ringer =
distinctive_ring_tones.alert_info.9.ringer =

But I haven't configured that myself yet. Looks like the phone is looking for some value in the "altert info message" to me.
Perhaps someone else can fill the gaps.

Best regards Frank

 

[NickD_3CX]

What Frank said, by default the provisioning template should give distinct ringtones for internal, external and queue calls. Did you use the provisioning templates to register the phones?

#"X" ranges from 1 to 10;
#Configure the text to map the keywords contained in the "Alert-info" header.
#distinctive_ring_tones.alert_info.X.text = family
distinctive_ring_tones.alert_info.1.text =
distinctive_ring_tones.alert_info.2.text = external
distinctive_ring_tones.alert_info.3.text = international
distinctive_ring_tones.alert_info.4.text = national
distinctive_ring_tones.alert_info.5.text = local
distinctive_ring_tones.alert_info.6.text = queue
distinctive_ring_tones.alert_info.7.text = ivr
distinctive_ring_tones.alert_info.8.text =
distinctive_ring_tones.alert_info.9.text =

#Specify the ring tone for each text. It ranges from 1 to 8. The default value 1 stands for Ring1.wav.
#1-Ring1.wav, 2-Ring2.wav, 3-Ring3.wav, 4-Ring4.wav, 5-Ring5.wav, 6-Ring6.wav, 7-Ring7.wav, 8-Ring8.wav.
#distinctive_ring_tones.alert_info.X.ringer = 1
distinctive_ring_tones.alert_info.1.ringer =
distinctive_ring_tones.alert_info.2.ringer = 2
distinctive_ring_tones.alert_info.3.ringer = 3
distinctive_ring_tones.alert_info.4.ringer = 4
distinctive_ring_tones.alert_info.5.ringer = 5
distinctive_ring_tones.alert_info.6.ringer = 6
distinctive_ring_tones.alert_info.7.ringer = 7
distinctive_ring_tones.alert_info.8.ringer =
distinctive_ring_tones.alert_info.9.ringer =

(The internal calls use the default ringtone which is Ring1.wav)