Server 08 virtual machine voice prompts do not work

[btb128]

I have a server that runs Windows Server 2008. It has hyper-v running with 3cx on a virtual machine running server 2008. I have telephones connected and have setup a digital receptionist. When I dial the digital receptionist from inside (dial direct extension) or call in from outside with it set to go to the digital receptionist the voice prompt does not play. Also when you dial the voice mail from an internal extension the voice prompt does not play and it hangs up. The virtual machine and the physical machine does not have a sound card. Is a sound card required for these prompts to work? Am I missing something? Thank you for the help in advance.

 

[btb128]

Ok I found another post that recommends installing desktop experience feature.
I have installed desktop experience and k-lite codec pack and now when I dial voice mail or a digital receptionist I get "an error occurred in IVR session, sorry". I am trying all the http://wiki.3cx.com/documentation/troubleshooting/troubleshooting-ivr-errors so far it doesn't work. If anyone has any advice it would be much appreciated.

 

[ilkeryildiz]

yes, there are same problem my server (2008 64 bit web edition IIS)

 

[nb]

yes, there are same problem my server (2008 64 bit web edition IIS)

ilkeryildiz : What problems -- Do you hear error in the ivr or nothing at all?
IIS is not standard in a web edition installation. So there may be some tweaks that need to be made. Also I think that webedition does not have desktop experience so you cannot play MP3 files.
In version 8 this should not be a problem however because all the recordings are Wav. You will only need to change the default music on hold because only that is MP3.

Send the logs just the same so we have a quick look at them Location: ProgramData\3CX\Data\Logs

btb128 - When you installed IIS, did you change some settings? Added/disabled some checkboxes?
Can you post the IVR server trace logs from the logs folder? ProgramData\3CX\Data\Logs
Open IIS admin console and click on the IVR website. Do you see MIME TYPES option there?

Thanks

 

[ilkeryildiz]

yes, there are same problem my server (2008 64 bit web edition IIS)

ilkeryildiz : What problems -- Do you hear error in the ivr or nothing at all?
IIS is not standard in a web edition installation. So there may be some tweaks that need to be made. Also I think that webedition does not have desktop experience so you cannot play MP3 files.
In version 8 this should not be a problem however because all the recordings are Wav. You will only need to change the default music on hold because only that is MP3.

Send the logs just the same so we have a quick look at them Location: ProgramData\3CX\Data\Logs

3cx version: 8.0.9941
OS: 2008 server 64 bit web edition, dedicated server, audio service not running
http://localhost:5484/ Internet Explorer cannot display the webpage
I installed desktop experience and i hear error in the ivr.
General Settings > Global options > Enable Keep Alives Section =on or off tested
I have installed desktop experience and k-lite codec pack and now when I dial voice mail or a digital receptionist I get "an error occurred in IVR session

my logs fiila here:
http://sibertelefon.com/Logs.zip

 

[nb]

Ok - You have Get errors = We need to check the services / website.

What do you have IIS or cassini installed?

If IE cannot display the page the first thing you should do before tackling audio is check whether the services / websites are running.

Can you access the management console (web) or the myphone?

 

[ilkeryildiz]

Ok - You have Get errors = We need to check the services / website.

What do you have IIS or cassini installed?

If IE cannot display the page the first thing you should do before tackling audio is check whether the services / websites are running.

Can you access the management console (web) or the myphone?

My server have installed IIS7.
I can access the management console (web) and the myphone, no problem.

 

[ilkeryildiz]

my probem solved.
thanks Nicky Borg.

When you are ready let me know ok.
We need to get the IVR website to listen on 0.0.0.0
I removed Klite codec pack because you do not need it
Desktop experience is enough. All we need to do is play Wav files

 

[jmatson]

how did you solve your problem?

i have a 2008 server with the same problem. but mine is only over the net i don't get voice prompts. on the lan side it works.

I get this when i go to the IVR page is it normal?

<?xml version="1.0" encoding="utf-8" ?> 
- <vxml version="2.0" application="root.vxml">
- <!--  Parametrized variables 
  --> 
  <var name="from" expr="'unk'" /> 
  <var name="to" expr="'unk'" /> 
  <var name="menu" expr="'unk'" /> 
  <var name="isid" expr="''" /> 
- <!--  Calcualted vars 
  --> 
  <var name="ivr_menu_type" expr="'invalid'" /> 
  <var name="from_type" expr="'line'" /> 
  <var name="ext_len" expr="3" /> 
  <var name="ec_prompt" expr="'EMPTY'" /> 
  <var name="dr_link" expr="'dr.aspx'" /> 
- <!--  Insert here 
  --> 
  <var name="ext_pin" expr="''" /> 
- <form id="main">
- <block>
  <goto expritem="ivr_menu_type" /> 
  </block>
- <block name="invalid">
  <audio src="GetPrompt.aspx?id=NOACTPERF" /> 
  <disconnect /> 
  </block>
- <block name="end_call">
  <audio expr="'GetPrompt.aspx?id='+ec_prompt" /> 
  <disconnect /> 
  </block>
- <subdialog name="vmail_menu" srcexpr="'LoginVmail.vxml'">
  <param name="vmbox" expr="from" /> 
  <param name="vmpin" expr="ext_pin" /> 
  <param name="ext_playcid" expr="ext_playcid" /> 
  <param name="ext_playdt" expr="ext_playdt" /> 
- <filled>
  <disconnect /> 
  </filled>
  </subdialog>
- <subdialog name="queue_menu" srcexpr="'QueueMenu.aspx?qdn='+to">
- <filled>
  <disconnect /> 
  </filled>
  </subdialog>
- <subdialog name="dr_menu" srcexpr="dr_link+'?dr='+menu+'&to='+to+'&from='+from">
- <filled>
  <disconnect /> 
  </filled>
  </subdialog>
- <subdialog name="rec_menu" srcexpr="'RecVmail.vxml'">
  <param name="extension" expr="to" /> 
  <param name="caller" expr="from" /> 
- <filled>
  <disconnect /> 
  </filled>
  </subdialog>
- <subdialog name="make_call" srcexpr="'MakeCall.vxml'">
  <param name="to" expr="to" /> 
- <filled>
  <disconnect /> 
  </filled>
  </subdialog>
- <subdialog name="boom_caller" srcexpr="'BoomCaller.aspx?to='+to+'&from='+from">
- <!-- 'BoomCaller.vxml'"
  --> 
  <param name="to" expr="to" /> 
- <filled>
  <disconnect /> 
  </filled>
  </subdialog>
- <subdialog name="boom_acceptor" srcexpr="'BoomAcceptor.aspx'">
  <param name="from" expr="from" /> 
  <param name="to" expr="to" /> 
- <filled>
  <disconnect /> 
  </filled>
  </subdialog>
  </form>
  </vxml>