Solved "Server error" trying to log in - error reading key ring

[positron]

I am supporting a 3CX Pro 15.5 SP6 (Windows) system which had some sort of instability earlier today. I had to forcibly restart the computer. Now, I am unable to log in to the 3CX Management console; when trying it says "server error".

All services are running. The 3cxmanagementconsole.log file shows a line every time a login is attempted:

"An error occurred while reading the key ring"

In an effort to resolve the issue, I uninstalled 3CX and reinstalled and restored from a backup from the day before. The restore was successful (the system processes calls fine) but the same login problem exists and the same message appears in the log.

I tried to log in to the WebClient interface and have the same problem.

Did something not get removed for the uninstall or is there some interaction with a Windows issue causing the problem?

 

[cobaltit]

So I've never seen that error but all my new installs are on Debian. Seeing as how you uninstalled and reinstalled I think that means there might be some sort of OS issue. I'd try your basic OS troubleshooting (updates, sfc /scannow) and see if that resolves the issue.

 

[YiannisH_3CX]

Hello @positron

Please try the following after you make sure you have a backup of the system and let me know if that works for you:

• go in folder c:\Windows\System32\config\systemprofile\AppData\Local\ASP.NET
• copy file DataProtection-Keys on Desktop
• delete file DataProtection-Keys from this folder
• restart Management console service and retry login

 

[positron]

Hello @positron

Please try the following after you make sure you have a backup of the system and let me know if that works for you:

• go in folder c:\Windows\System32\config\systemprofile\AppData\Local\ASP.NET
• copy file DataProtection-Keys on Desktop
• delete file DataProtection-Keys from this folder
• restart Management console service and retry login

I had just finished a process trace that pointed me to that folder. It looks like the active XML key file contained NULLs. I removed it and now I can log in successfully. Thanks.

My past experience has been when I hve an issue where a 3CX system is not responding, I will subsequently find files containing NULLs where there should be data. Usually this has been on CDR files as I have a process which reads CDR records for post-call processing. It was true in this event as well. I don't know if the NULL files reflect the cause or result of an issue.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for the update and your feedback