"server error" unable to login

[Alina Torn]

Hey. I can not log in my free pbx account, I enter the username/password and see only the "server error". How can I restart or fix this?

 

[nub]

is it running in a pbxexpress vm or on a computer?

 

[Alina Torn]

in a pbxexpress

 

[nub]

if its google, cloud.google.com > console "upper right" > 3 bars on left top dropdown menu to > compute engine > top menu to vm instances > you should see a list of your vm's if you do not, drop down menu at top and select a project. on the right of your vm witch will let you stop and restart your vm.

 

[Alina Torn]

it's installed using 3CX pbxexpress so I only have access to the management interface and 3CX user account

 

[nub]

Maybe you can see it in https://customer.3cx.com/prm/myinstances.aspx but you would have had to add it before it stopped responding.

 

[Alina Torn]

Thanks, good advice. Sorry, that I did not know this before. But the question remains, how do I login or reboot management interface

 

[JohnS_3CX]

Hi Alina,

Since this is a free instance you will not be able to reboot it directly. Can you please try to log in again now?

 

[Alina Torn]

Thank you very much, John! We do not use all the declared all of the free version functions, but sometimes the CPU load reaches 100%. Could you tell me what the problem was?

 

[JohnS_3CX]

I will get back to you in a private message