"Server error" when logging in on webgui

[Gurei123]

Hi all.
I have a newly installed 3cxv18 that worked fine for a few weeks. Now phones fail to register and when I try to logon to 3cx via web gui I get an error "Server error" and when I try to SSH the credentials are rejected. Please assist resolve the "server error".

 

[Gurei123]

Hi all.
I have a newly installed 3cxv18 that worked fine for a few weeks. Now phones fail to register and when I try to logon to 3cx via web gui I get an error "Server error" and when I try to SSH the credentials are rejected. Please assist resolve the "server error".

I have tried rebooting the 3cx box and the problem still persists. 3cx was installed from debian.

 

[Nathan@Voxtelesys]

Can you physically go on-site and trying logging in to TTY?

If this is a VM, do you have a KVM, VNC, Remote Console you can try logging into?

If you have a backup and do not have your password, can you just re-install?

Another thought once you get in, are you out of available disk space?

 

[cobaltit]

Are you sure you're even reaching the correct box? If this was a move from one box to another and are you are reaching it via DNS you could be connecting to a different 3CX instance.

 

[Gurei123]

The box is the only one with 3cx installed on it. So the box is the correct one and I can even put the box on a workbench and work on it directly. I am using the actual IP address and not DNS. The console password is the correct one but it gets rejected. I have a screenshot of the root password taken at installation. Web gui login still shows "Server error" even after powering OFF the box for a while. Its sad that I ended up re-installing 3cx debian without figuring out what caused this. My fear is that it shall happen again and I dont have a solution. Can 3cx please act on this challenge. I have noticed it in many posts and not resolved.

 

[N_G]

This is a misconfiguration or something on the machine. It would require a support ticket to resolve it, its not a 3CX issue as you claim....

 

[Gurei123]

Everything was working fine for weeks and without any configuration change "Server error" starts happening, devices fail to register and console credentials start getting rejected. How is it a misconfiguration?