Solved "Server error" when login in

[thierrylaurent]

Hello,

All worked fine for more than 1 year, now I get the message "Server error" when I login through the web interface of the console management xxxx.my3cx.fr

I found other with the same issue, but I cannot apply any solution since I cannot login through a ssh connexion to the 3cx pbx express server (none of my login works, and I'm not sure which one should)

• 3CX Version :Standard Annual v16.0 Update 5 (Build 611)
• Server OS / Host : PBX Express Google
• Trunk Provider : OVH
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[JohnS_3CX]

Hello,

Can you check that your services are running?

You can log into your Google Cloud Platform panel, go to VM instances and find your vm.
It should have a SSH button on the side


Try to reboot the machine or do sudo 3CXStopServices && 3CXStartServices

 

[thierrylaurent]

Hi John,

Thanks for your reply.

I forgot to mention that I do not find my VM instance... it is empty

 

[thierrylaurent]

Oops, it was not a google PBX Express, but an OVH one.

Rebooted it, and it's ok!

Thanks for your help, very sorry for the disturbance!

 

[JohnS_3CX]

No worries, glad everything is ok!