Hi,
I'm having an issue trying to log in to the management console. I enter the username and password, click "Login", wait about a minute, then I get a red "Server Error" message. If I enter the wrong password, I do get the incorrect password message.
This is a self-hosted Debian install, running in a VM on ESX, was working fine on Friday, now Monday morning and not working. I have restarted the VM several times, and restarted the management console service a number of times too, to no avail. I have added (from an old post about v15 sp3 simillar issue) the timeout of the init script to 600, still no dice.
I think the service looks fine:
â— 3CXPhoneSystemMC01.service - 3CX PhoneSystem 01 Management Console
Loaded: loaded (/lib/systemd/system/3CXPhoneSystemMC01.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-10-05 12:15:22 BST; 4min 55s ago
Process: 5187 ExecStopPost=/bin/rm -f /var/run/phonesystem/management_console01.socket (code=exited, status=0/SUCCESS)
Process: 5185 ExecStopPost=/bin/rm -f /var/run/phonesystem/3CXPhoneSystemMC01.pid (code=exited, status=0/SUCCESS)
Main PID: 5190 (3CXManagementCo)
Tasks: 46 (limit: 4915)
CGroup: /system.slice/3CXPhoneSystemMC01.service
└─5190 /usr/lib/3cxpbx/3CXManagementConsole --pid /var/run/phonesystem/3CXPhoneSystemMC01.pid -p /var/lib/3cxpbx/Instance1/Data/Http/webroot
Oct 05 12:15:19 pbx systemd[1]: Starting 3CX PhoneSystem 01 Management Console...
Oct 05 12:15:22 pbx systemd[1]: Started 3CX PhoneSystem 01 Management Console.
Users can make incoming and outgoing calls, but they can't access recordings and any reports.
My IP address/range isn't blocked, as I learned from a previous problem, and adding a whitelist is now the first thing I do on a new install! This install has been around for a good number of months.
I have SSH access - are there any log files I can check to see what is going on during the logon? Or in general? I don't know the exact version of the install - how can I find that from the command line?
Thanks in advance.
I'm having an issue trying to log in to the management console. I enter the username and password, click "Login", wait about a minute, then I get a red "Server Error" message. If I enter the wrong password, I do get the incorrect password message.
This is a self-hosted Debian install, running in a VM on ESX, was working fine on Friday, now Monday morning and not working. I have restarted the VM several times, and restarted the management console service a number of times too, to no avail. I have added (from an old post about v15 sp3 simillar issue) the timeout of the init script to 600, still no dice.
I think the service looks fine:
â— 3CXPhoneSystemMC01.service - 3CX PhoneSystem 01 Management Console
Loaded: loaded (/lib/systemd/system/3CXPhoneSystemMC01.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-10-05 12:15:22 BST; 4min 55s ago
Process: 5187 ExecStopPost=/bin/rm -f /var/run/phonesystem/management_console01.socket (code=exited, status=0/SUCCESS)
Process: 5185 ExecStopPost=/bin/rm -f /var/run/phonesystem/3CXPhoneSystemMC01.pid (code=exited, status=0/SUCCESS)
Main PID: 5190 (3CXManagementCo)
Tasks: 46 (limit: 4915)
CGroup: /system.slice/3CXPhoneSystemMC01.service
└─5190 /usr/lib/3cxpbx/3CXManagementConsole --pid /var/run/phonesystem/3CXPhoneSystemMC01.pid -p /var/lib/3cxpbx/Instance1/Data/Http/webroot
Oct 05 12:15:19 pbx systemd[1]: Starting 3CX PhoneSystem 01 Management Console...
Oct 05 12:15:22 pbx systemd[1]: Started 3CX PhoneSystem 01 Management Console.
Users can make incoming and outgoing calls, but they can't access recordings and any reports.
My IP address/range isn't blocked, as I learned from a previous problem, and adding a whitelist is now the first thing I do on a new install! This install has been around for a good number of months.
I have SSH access - are there any log files I can check to see what is going on during the logon? Or in general? I don't know the exact version of the install - how can I find that from the command line?
Thanks in advance.
