Server-side vs. client-side CRM integration

[Tchad]

I know that server-side integration is the preferred and fully supported method currently. Unfortunately, we have different teams that use different CRM systems, so I need to integrate with both ZenDesk and HubSpot, (and possibly SalesForce in the future) which isn't supported server-side.

I am aware of the client-side template, here, as well as the Visual Studio 2015 limitation.

I am running the latest V16, on Google Cloud Platform.

With that in mind, I have three questions:

• Are there plans to completely drop client-side integration support, such that I'm going to regret doing this?
• Are there plans to support multiple integrations on the server-side? (I would like to select which integration is used per queue or extension.)
• Any other advise you have before I start building out multiple client-side integrations?

Thank you!

 

[edossantos]

Are there plans to completely drop client-side integration support, such that I'm going to regret doing this?

Currently there are some integrations that are still client side, like Outlook, DATEV and TAPI, and these can't be moved to server side. So I don't think that the client side approach will be dropped. I'm not aware of plans to drop it. However, I can't promise anything...

Are there plans to support multiple integrations on the server-side? (I would like to select which integration is used per queue or extension.)

This is something that we are considering, because this is a common need for many customers. However, this requires important architectural changes, so can't tell if it will be implemented...