Solved Service "3CX PhoneSystem Database Server" Stopped

[Rashid Raza]

Dear 3cx support,

After Upgradation 3cx from v16 to v18 the service "3CX PhoneSystem Database Server" stopped and not working after restart multiple times.

Kindly provide the solution

 

[ChrisC_3CX]

If you still have a v16.0.8.9 backup I would actually recommend simply redeploying straight to 3CX v18.

Where is the 3CX PBX located, is it on-prem or hosted and with who?

 

[Rashid Raza]

3cx is hosting on google cloud instance and it's on-premises.

 

[ChrisC_3CX]

Could you send me the FQDN via PM just so that I can make absolutely sure?

 

[Rashid Raza]

@ChrisC_3CX FQDN sent via PM

 

[ChrisC_3CX]

Okay, so if it is indeed a Google machine you can do the following:

1. Confirm you have a 3CX v16 backup for this instance and move it away from the server to a safe location (to your PC, etc)

2. Completely shutdown the current google machine (do not delete it just yet).

3. Deploy a new google machine via the 3CX partner portal and use the same exact License Key(The one used on the current system). The new PBX should now be running 3CX v18 out of the box.

4. Once the new PBX is up and running move and restore the backup file you have

5. Confirm everything is up and running and then proceed with deleting the old VM if not needed.

 

[Lee Cramman]

Also check your VM meets recommended specs.

Services falling over / not starting can sometimes be associated with not having enough memory / swap space (it frequently happens with 'free' instances on Google).

 

[Rashid Raza]

The system specifications are:

Google Cloud Instance
n1-highmem-4 (4 vCPUs, 26 GB memory)

SSD 100GB


CPU platform
Intel Broadwell


For 64 SC Calls

 

[Lee Cramman]

The system specifications are:

Google Cloud Instance
n1-highmem-4 (4 vCPUs, 26 GB memory)

SSD 100GB


CPU platform
Intel Broadwell


For 64 SC Calls

OK, sorry for butting in but thought it was worth checking.

 

[Rashid Raza]

Hi @ChrisC_3CX

After following the steps you mentioned

I Deploy a new google instance from Google Marketplace with our License Key(The one used on the current system).

Update it to V18

Restore the backup.

The Restore process was successful and the "Database service" error is resolved now.

The Only issue I have now is that I am unable to delete the "OLD PSTN Lines" added as "SIP Trunk"

 

[ChrisC_3CX]

Excellent! Glad to hear you got the main issue resolved!

I'll PM you for more information regarding the problem with the old PSTN lines.

 

[ChrisC_3CX]

The Only issue I have now is that I am unable to delete the "OLD PSTN Lines" added as "SIP Trunk"

As per our PM conversation, this issue has been also sorted so I will be proceeding with marking this thread as solved.