Set Status Temporarily Issue

[Kwang Mien]

Hi,

I am using 3cx version 18 Update 7.

I set my status to Away for 15mins in the 3cx Web Client. However, after 15mins, the status did not change back to "Available".

Is there other settings need to configure ?




Regards,
Kwang Mien

 

[JohnS_3CX]

Hi Kwang,

I tested this feature just now but in my case it reverted back after 15 mins as you would expect.

Some suggested troubleshooting steps:

- Make sure extension is not already set to Away otherwise you won't notice any changes
- If Auto switching is enabled, disable it and try again
- Ensure your PBX has NTP enabled and is working correctly
- Make sure the status wasn't changed manually while temporary was running, this would cancel the temporary status

 

[Kwang Mien]

Hi Kwang,

I tested this feature just now but in my case it reverted back after 15 mins as you would expect.

Some suggested troubleshooting steps:

- Make sure extension is not already set to Away otherwise you won't notice any changes
- If Auto switching is enabled, disable it and try again
- Ensure your PBX has NTP enabled and is working correctly
- Make sure the status wasn't changed manually while temporary was running, this would cancel the temporary status

Hi John,

Thanks for the info and test. I tried a few more times, and it seems that the status can return back to "Available" now after 15mins.
I am monitoring it.

Regards,
Kwang Mien