Setting/Changing Time-Based Scheduling for a Yealink Phone 3CX v18, update 5

[Jason P]

I have a client that has time-based scheduling set up for a specific extension in the web client and the desktop app. The issue they are having is that the handset, a Yealink SIP T53W, will not automatically change like the desktop app and web client do. How do I correct this?

 

[JohnS_3CX]

Hi Jason,

Time based scheduling controls where the extension calls go based on time, by changing the Status.

It has nothing to do with the phone at all. So when you say it will not automatically change, what do you mean exactly?

 

[Jason P]

Hi Jason,

Time based scheduling controls where the extension calls go based on time, by changing the Status.

It has nothing to do with the phone at all. So when you say it will not automatically change, what do you mean exactly?

Well, the client said that up until Monday, the phone itself would go into DND at the same time that the desktop app and the web client would. Since Monday, however, the the phone has not gone into DND like the app and web client do. This is what is perplexing me about it because if the desktop app and web client are changing their status, I don't understand why it wouldn't be the same for the phone as well. And to clarify, when the desktop app, mobile app, and the web client go into DND, The desk phone still rings when a call comes in.

 

[JohnS_3CX]

Check the firmware please, what version is the phone showing? (Management Console, under Phones page).

The phones need to be running 96.86.0.74

 

[Jason P]

Check the firmware please, what version is the phone showing? (Management Console, under Phones page).

The phones need to be running 96.86.0.74

This is what the upgrade firmware page says for the extension in question.