Setting "show-operator-actual-name="true"" does no longer seem to be working (in 18.0 Update 4 (Build 965))

[Artisan Global Media]

Hello,

after updating our 3CX application to 18.0 Update 4 (Build 965) the setting "show-operator-actual-name="true"" (or the functionality it's used for) does no longer seem to be working. Before the update the name and image/avatar of the operator, that answered on a live chat message, was shown in the chat popup window. After the update the value of the setting "operator-name" or text resource "OperatorName" is always used instead. Is it a bug in the new version?

 

[Dmitry Yurkin]

Hello,
What is destination of you livechat? (Queue, Ring group, Extension)?
Which version you had before update (where it worked)?

 

[Artisan Global Media]

Hi,

We have not published anything yet so our livechat currently only exist in my local development, which of course makes it harder for you to take a closer look at it. The implementation of the livechat on our site is one of many other changes so if I update our production site right now, a lot of other changes that are not yet validated will also take place.

When everything was working we had the latest version of v. 18 Update 3. If there are no known problem regarding the "show-operator-actual-name"-setting and Update 4 (Build 965) for version 18, maybee you can send me the original js-files for v.18 Update 3, "callus.js" and "livechat.bundle.js"? If everything is working with those js-files then the problem is in any of the newer js files, if it's still not working then the problem is elsewhere.

 

[N_G]

Wait for update 5 which we will now release in beta at any moment and retry

 

[Artisan Global Media]

Brilliant! Then I will wait with excitement for Update 5 .