Setting Up 3cx

[Jim Schmidt]

OK i'm new to 3cx I am evaluating becoming a partner. I have been screwing around with this on and off for the past few weeks. I have a server setup on google cloud I have the android client on my phone and a SIP trunk from flowroute but I can't seem to make a call when I attempt to call from the app I get a "Call failed; Not found" then it shows on hook. What am I doing wrong? This is the log from the server the * were real numbers I changed the for privacy.

10/02/2018 2:03:41 PM Jim Schmidt (000) 7243***979 Not Answered
10/02/2018 2:01:16 PM Jim Schmidt (000) 4129***198 Not Answered
10/02/2018 1:57:35 PM Jim Schmidt (000) 4129***198 Not Answered
10/02/2018 1:57:11 PM Jim Schmidt (000) 4129***198Not Answered

 

[eddv123]

If the trunk is setup correctly and registered to the provider then I would confirm you have setup an outbound rule for the trunk: https://www.3cx.com/docs/manual/sip-trunks/

You might also want to run the 3CX Firewall checker and confirm that all ports pass:
https://www.3cx.com/docs/firewall-checker/

 

[YiannisH_3CX]

Hello @Jim Schmidt

The first step is to check your outbound rule as @eddv123 suggested and make sure that it is setup correctly. If you are unsure of the configuration start with something simple like only using the extension number as a criteria.
If that does not fix the problem make sure that the trunk is setup correctly by following the guide below: https://www.3cx.com/docs/usa-sip-trunk-flowroute/
Also the activity log should provide some more details regarding the issue you are facing.
Can you receive incoming calls?