Setting up Live Chat on Wordpress (grey icon)

[Semji - IT]

Hello guys, I'm having troubles setting up the plugin 3cx live Chat on my wordpress. I did everything asked but the icon stays grey, and its not opening up.
I added my domain with no slash, I have been looking for usual troubles on forums but it is still not working.
I put the livechat like to a personal extension for test purposes, put the link on the wordpress plugin.
I followed to 3cx manual to setup everything, so I'm looking for some help ir ?
Thanks !
Best regards.

 

[VasilisV_3CX]

Hi Semji,

If you're using the 3CX version:

• Log in to the Web Client as the Admin, Click 'Messaging' and 'Add Live Chat'
  
  
  
• Make sure that you've entered the correct URL in the configuration step 2, and copied the correct URL to copy into Wordpress Live Chat.
  
  
  
• Select 'Advanced Features' in Wordpress Live Chat settings, click 3CX and enter your Live Chat link.
  
• Save the settings and refresh the Wordpress page.

 

[NickD_3CX]

Other common mistakes, are:

• The WP website does not have a valid SSL certificate
• You are using a Self-signed certificate on 3CX that again may cause problems
• The HTTPS port of your 3CX is cannot be contacted from your WP site.

 

[Semji - IT]

Hey thanks for the feedback, I am indeed testing it on a internal website to make shur it does not break everything to our production wordpress. Is there anything to do to make it work without https ?
Thanks again, regards.

 

[NickD_3CX]

Unfortunately no, you would have to replicate a valid HTTPS connection on your internal website in order to fully test this.