Setting up SIP trunk provider not on the supported list

[desev]

Trying to set up a SIP trunk provider that is not on the preapproved list in the US. Instructions received from the SIP trunk provider is telling us to select Generic out of the Select Country drop down. I do not see Generic as an option in the Country Drop down or the Provider drop down after selecting US.

Where do I find instructions for connecting a SIP trunk provider that is not on the list?

 

[Charles_3CX]

Regarding your question, the generic sip trunk option is not under a specific country and is under the main list. Still, we can suggest using a tested and supported provider verified by 3cx to avoid any issues with receiving support when required.

 

[desev]

We are not seeing the Generic option being offered. The company has an instruction guide showing that we should be selecting the Generic option from the Select Country drop down.

 

[Charles_3CX]

This is correct. The generic option is under the Select country dropdown menu.

 

[desev]

That is not showing up in our instance. Any direction on how to get it included?

 

[Charles_3CX]

Are you using a 3cx hosted instance? Maybe you should have started off with this

With 3cx hosted, there is no generic option and only supported with the use of approved VoIP providers.

https://www.3cx.com/ordering/pricing/hosted-info/

 

[desev]

That is it. Thank you for the help.

 

[Charles_3CX]

You are welcome.