Shared Park disconnects calls -- Can't pickup

[ithdwy]

I have a V9 (upgraded from 7) commercial system with AAstra 6753i Phones (on 2.6.0.66 Firmware and one 2.6.0.2010 for testing). I have one programmable key set for BLF/Xfer - SP1 for a shared Park call. On internal calls everything works fine. All external calls park fine but when we try to pickup we get onhold music and the external call disconnects. this happens with 3cx softphone park/pickup as well? We are using a VOIP provider.

any help would be great.


Here is a log of a park/pickup attempt


01:34:03.453 [CM503008]: Call(871): Call is terminated
01:34:02.938 [CM503008]: Call(870): Call is terminated
01:33:59.516 [MS105000] C:870.2: No RTP packets were received:remoteAddr=127.0.0.1:40086,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7398
01:33:57.922 [CM503007]: Call(870): Device joined: sip:xxxxx@xxxxxx:5060
01:33:57.891 [CM505003]: Provider:[459-0238] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 9.0.15776.0] PBX contact: [sip:xxxxxxxx@xxxxxxxxx:5060]
01:33:57.891 [CM503002]: Call(870): Alerting sip:xxxxx@xxxxxxx:5060
01:33:57.688 [CM503007]: Call(871): Device joined: sip:xxxxx@xxxxx:5060
01:33:57.407 [CM505003]: Provider:[459-0238] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 9.0.15776.0] PBX contact: [sip:xxxxxx@xxxxxxxxx:5060]
01:33:57.391 [CM503008]: Call(869): Call is terminated
01:33:57.328 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10005 forwards to DN:8002
01:33:56.907 [CM503025]: Call(870): Calling @[Dev:sip:xxxxx@xxxxxxx:5060]
01:33:56.641 [CM503007]: Call(870): Device joined: sip:[email protected]:40000;rinstance=17bbfd0f561e03a9
01:33:56.641 [CM503007]: Call(870): Device joined: sip:[email protected]:5060;transport=udp
01:33:56.578 [CM505001]: Ext.SP1: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Parking orbit;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Parking Orbit] PBX contact: [sip:[email protected]:5060]
01:33:56.578 [CM503002]: Call(870): Alerting sip:[email protected]:40000;rinstance=17bbfd0f561e03a9
01:33:56.422 [CM503025]: Call(870): Calling Ext:Ext.SP1@[Dev:sip:[email protected]:40000;rinstance=17bbfd0f561e03a9]
01:33:56.375 [CM503004]: Call(870): Route 1: Ext:Ext.SP1@[Dev:sip:[email protected]:40000;rinstance=17bbfd0f561e03a9]
01:33:56.375 [CM503010]: Making route(s) to "SP1"<sip:[email protected]:5060>
01:33:56.360 [CM505001]: Ext.1009: Device info: Device Identified: [Man: Aastra;Mod: 5x series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [Aastra 53i/2.6.0.2010] PBX contact: [sip:[email protected]:5060]
01:33:56.344 [CM503001]: Call(870): Incoming call from Ext.1009 to "SP1"<sip:[email protected]:5060>
01:33:49.547 [CM503007]: Call(869): Device joined: sip:[email protected]:40000;rinstance=17bbfd0f561e03a9
01:33:49.500 [CM505001]: Ext.SP1: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Parking orbit;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Parking Orbit] PBX contact: [sip:[email protected]:5060]
01:33:49.500 [CM503002]: Call(869): Alerting sip:[email protected]:40000;rinstance=17bbfd0f561e03a9
01:33:49.313 [CM503025]: Call(869): Calling Ext:Ext.SP1@[Dev:sip:[email protected]:40000;rinstance=17bbfd0f561e03a9]
01:33:49.250 [CM503004]: Call(869): Route 1: Ext:Ext.SP1@[Dev:sip:[email protected]:40000;rinstance=17bbfd0f561e03a9]
01:33:49.250 [CM503010]: Making route(s) to "SP1"<sip:[email protected]:5060>
01:33:49.235 [CM505003]: Provider:[459-0238] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 9.0.15776.0] PBX contact: [sip:xxxxxxxx@xxxxxxxxxx:5060]
01:33:45.453 [CM503003]: Call(869): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.22:5060
01:33:44.422 [CM503003]: Call(869): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.34:5060
01:33:44.391 [CM503003]: Call(869): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.20:5060
01:33:44.328 [CM503003]: Call(869): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.105:5060
01:33:44.282 [CM503003]: Call(869): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.25:5060
01:33:44.203 [CM503003]: Call(869): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.29:53371
01:33:44.172 [CM503003]: Call(869): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.28:53283
01:33:43.985 [CM503007]: Call(869): Device joined: sip:[email protected]:5060;transport=udp
01:33:43.969 [CM503007]: Call(869): Device joined: sip:xxxxx@xxxxx:5060
01:33:41.125 [CM505001]: Ext.1007: Device info: Device Identified: [Man: Aastra;Mod: 5x series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [Aastra 53i/2.6.0.66] PBX contact: [sip:[email protected]:5060]
01:33:41.125 [CM503002]: Call(869): Alerting sip:[email protected]:5060;transport=udp
01:33:41.063 [CM505001]: Ext.1001: Device info: Device Identified: [Man: Aastra;Mod: 5x series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [Aastra 53i/2.6.0.66] PBX contact: [sip:[email protected]:5060]
01:33:41.063 [CM503002]: Call(869): Alerting sip:[email protected]:5060;transport=udp
01:33:41.016 [CM505001]: Ext.1005: Device info: Device Identified: [Man: Aastra;Mod: 5x series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [Aastra 53i/2.6.0.66] PBX contact: [sip:[email protected]:5060]
01:33:41.000 [CM503002]: Call(869): Alerting sip:[email protected]:5060;transport=udp
01:33:40.969 [CM505001]: Ext.1009: Device info: Device Identified: [Man: Aastra;Mod: 5x series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [Aastra 53i/2.6.0.2010] PBX contact: [sip:[email protected]:5060]
01:33:40.969 [CM503002]: Call(869): Alerting sip:[email protected]:5060;transport=udp
01:33:40.922 [CM505001]: Ext.1006: Device info: Device Identified: [Man: Aastra;Mod: 5x series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [Aastra 53i/2.6.0.66] PBX contact: [sip:[email protected]:5060]
01:33:40.922 [CM503002]: Call(869): Alerting sip:[email protected]:5060;transport=udp
01:33:40.875 [CM505001]: Ext.1008: Device info: Device Identified: [Man: Aastra;Mod: 5x series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [Aastra 53i/2.5.1.41] PBX contact: [sip:[email protected]:5060]
01:33:40.875 [CM503002]: Call(869): Alerting sip:[email protected]:5060;transport=udp
01:33:40.844 [CM505001]: Ext.1010: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:[email protected]:5060]
01:33:40.844 [CM503002]: Call(869): Alerting sip:[email protected]:53371;rinstance=e195a4eb090d4ab5
01:33:40.719 [CM505001]: Ext.1005: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:[email protected]:5060]
01:33:40.719 [CM503002]: Call(869): Alerting sip:[email protected]:53283;rinstance=33d05788139149e3
01:33:40.594 [CM503025]: Call(869): Calling RingAll8002:1001Ext.10011005Ext.10051006Ext.10061007Ext.10071008Ext.10081009Ext.10091010Ext.1010@[Dev:sip:[email protected]:53371;rinstance=e195a4eb090d4ab5]
01:33:40.563 [CM503025]: Call(869): Calling RingAll8002:1001Ext.10011005Ext.10051006Ext.10061007Ext.10071008Ext.10081009Ext.10091010Ext.1010@[Dev:sip:[email protected]:5060;transport=udp]
01:33:40.532 [CM503025]: Call(869): Calling RingAll8002:1001Ext.10011005Ext.10051006Ext.10061007Ext.10071008Ext.10081009Ext.10091010Ext.1010@[Dev:sip:[email protected]:5060;transport=udp]
01:33:40.516 [CM503025]: Call(869): Calling RingAll8002:1001Ext.10011005Ext.10051006Ext.10061007Ext.10071008Ext.10081009Ext.10091010Ext.1010@[Dev:sip:[email protected]:5060;transport=udp]
01:33:40.500 [CM503025]: Call(869): Calling RingAll8002:1001Ext.10011005Ext.10051006Ext.10061007Ext.10071008Ext.10081009Ext.10091010Ext.1010@[Dev:sip:[email protected]:5060;transport=udp]
01:33:40.469 [CM503025]: Call(869): Calling RingAll8002:1001Ext.10011005Ext.10051006Ext.10061007Ext.10071008Ext.10081009Ext.10091010Ext.1010@[Dev:sip:[email protected]:5060;transport=udp]
01:33:40.453 [CM503025]: Call(869): Calling RingAll8002:1001Ext.10011005Ext.10051006Ext.10061007Ext.10071008Ext.10081009Ext.10091010Ext.1010@[Dev:sip:[email protected]:53283;rinstance=33d05788139149e3]
01:33:40.438 [CM503025]: Call(869): Calling RingAll8002:1001Ext.10011005Ext.10051006Ext.10061007Ext.10071008Ext.10081009Ext.10091010Ext.1010@[Dev:sip:[email protected]:5060;transport=udp]
01:33:40.360 [CM503004]: Call(869): Route 1: RingAll8002:1001Ext.10011005Ext.10051006Ext.10061007Ext.10071008Ext.10081009Ext.10091010Ext.1010@[Dev:sip:[email protected]:5060;transport=udp,Dev:sip:[email protected]:53283;rinstance=33d05788139149e3,Dev:sip:[email protected]:5060;transport=udp,Dev:sip:[email protected]:5060;transport=udp,Dev:sip:[email protected]:5060;transport=udp,Dev:sip:[email protected]:5060;transport=udp,Dev:sip:[email protected]:5060;transport=udp,Dev:sip:[email protected]:53371;rinstance=e195a4eb090d4ab5]
01:33:40.344 [CM503010]: Making route(s) to <sip:[email protected]:5060>
01:33:40.328 [CM505003]: Provider:[459-0238] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 9.0.15776.0] PBX contact: [sip:xxxxxxx@xxxxxxx:5060]
01:33:40.313 [CM503001]: Call(869): Incoming call from +130XXXXXXXX@(Ln.10005@459-0238) to <sip:[email protected]:5060>
01:33:40.313 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10005 forwards to DN:8002

 

[SY]

Hi,

Default settings of Voip provider connection:



You need to remove tick from "supports re-invite" in voip provider configuration.

Thanks

 

[ithdwy]

Thanks,

Re-invite was not checked but replace was, removed the tick and all is well.