Wondering if anyone has come across something like this...
We have a client with about 8 Fanvil X5U-V2 sets, 1 X210 for reception and one user with a X6U set. This is an on-prem deployment in vmware.
It was brought to my attention that the user with the X6U set has no audio in either direction when picking up calls from a Shared Park key, or when pressing another users' BLF to remotely pickup a call ringing at that extension. Calls ringing direct to the X6U work fine.
The users with the X5U's and the X210 have no issue with this at all and can pickup and park all they want with no problems.
I took the X6U back to our office, where we are also using 3CX on-prem (but with primarily Yealink sets), set it up as a second extension for myself, and the same behaviour occurs. I have no audio when picking up a parked call or using a BLF to intercept another users' call on the X6U, but works just fine on my Yealink.
Both sites are running V18.0 (Build 31).
Any thoughts?
We have a client with about 8 Fanvil X5U-V2 sets, 1 X210 for reception and one user with a X6U set. This is an on-prem deployment in vmware.
It was brought to my attention that the user with the X6U set has no audio in either direction when picking up calls from a Shared Park key, or when pressing another users' BLF to remotely pickup a call ringing at that extension. Calls ringing direct to the X6U work fine.
The users with the X5U's and the X210 have no issue with this at all and can pickup and park all they want with no problems.
I took the X6U back to our office, where we are also using 3CX on-prem (but with primarily Yealink sets), set it up as a second extension for myself, and the same behaviour occurs. I have no audio when picking up a parked call or using a BLF to intercept another users' call on the X6U, but works just fine on my Yealink.
Both sites are running V18.0 (Build 31).
Any thoughts?
