Shared Parking not displaying the number of the caller.

[Ocean Telecom]

Hi, we have a customer that relies on the number being disaplyed on a parked call to ensure they can follow up and chase the number when needed and picking the call up.
They said their old phone system used to do this and from my research it was possible on V18.

Is this something I can't figure out or was that feature taken away in V20?

I'm aware the information is available in the panel on the Desktop app, but some people don't like to use the desktop app and prefer to stick to IP phones.

 

[SteveITS]

I've seen a few reports that this started with v20u2, might be a bug...?

 

[ITI Smart Solutions]

Hi, we have a customer that relies on the number being disaplyed on a parked call to ensure they can follow up and chase the number when needed and picking the call up.
They said their old phone system used to do this and from my research it was possible on V18.

Is this something I can't figure out or was that feature taken away in V20?

I'm aware the information is available in the panel on the Desktop app, but some people don't like to use the desktop app and prefer to stick to IP phones.

What phones are the customer using? Might be seeing a theme.

 

[Ocean Telecom]

What phones are the customer using? Might be seeing a theme.

They are using Yealink T53.
I've tested this on my Yealink T46U and the problem is the same.
I spoke to our distributor and they don't have the issue on their Fanvil so I assume it's a Yealink issue on the 3CX Firmware.

 

[ITI Smart Solutions]

Theme I am seeing is a Yealink issue and v20 Update 2 issue. Current environment was on v20 Update 1. Was not having an issue. Migrated a customer from 18 to 20 last week that also had installed Update 2. They are having the issue. Our system update automatically overnight to Update 2 and having the issue now.

Already have a ticket open with 3CX and they are looking into it. Can also keep you updated.

 

[Ocean Telecom]

I have also raised a ticket with 3CX so it will be interesting to see what they say regarding this issue.

 

[Charles_3CX]

We are currently investigating this, and you should have already received an answer to any tickets raised by 3CX technical support regarding this issue; thanks for reporting.

 

[ITI Smart Solutions]

Thank you Charles! Just making sure we are all on the same page and trying to help anyway possible.

 

[Midd-Atlas]

We are experiencing the exact same issue, v20 update 2 with yealink phones. Is there a work around?

 

[rbergthold]

my customer that is experiencing this issue has a mix of Yealink devices: T46S, T43U, and T57W phones

 

[rbergthold]

We are currently investigating this, and you should have already received an answer to any tickets raised by 3CX technical support regarding this issue; thanks for reporting.

where do i find the answer at? i had originally raised a case myself and was referred to this case

 

[Charles_3CX]

where do i find the answer at? i had originally raised a case myself and was referred to this case

What is your ticket number, please?

 

[rbergthold]

What is your ticket number, please?

https://www.3cx.com/community/threads/caller-id-disappears-after-parking.128294/

 

[rbergthold]

sorry... i had only posted in Forum. do you need me to open a ticket as well?

 

[Charles_3CX]

So, it's not a support ticket, but a form post, I see. You can if you want, but this issue is being looked into from our side currently. Once we have any further information, we will share it.

 

[JDawson]

Any updates or fixs for this people have found?

 

[NicholasP_3CX]

As this is an issue which is under investigation, we can only urge you to keep an eye out on any future product updates. This is not something that will be fixable with a configuration.

 

[Random_it]

2104646 Ticket number. Only response thus far is that R&D will handle it and no way to estimate a fix because “each issues I unique” Even if no fix is available I would love a work around, I would buy new phones if I knew any brand or model that did not have the issue.​

 

[BABALUCHA]

Hello Everyone
I have a customer that i just updated from V18 to V20 in the first week of August and having a same issue, system is hosted by 3cx and customer using all Fanvil X6U Phones, they used to see the caller id while call is parked but now they have lost it and they really miss that feature now. I hope this resolves soon. thanks

 

[Daniel Harlow]

Another recent v18 to v20 upgrade and parked calls are not showing on the phones.