Shared Parking on v20

[MSteele25]

Got a bit of an issue. We are currently on v18 and its working great. We have 3 dummy extensions (300 to 302) that are forwarded to SP0 to SP2 respectivly.

We have this setup so that when someone who is not in office, but on their cell phone dials 300, 301, or 302, they will pick up the parked call at the respective SP orbit.

Currently on v18, this works great.....

We need to upgrade to v20 and have replicated the setup, but it does not work. Now, I can transfer a call to 300, 301, or 302 and have the call parked, but when dialing 300, 301, and 302 from the cell phone, it wont pick up the parked call, as it does in v18. Bigger issue is also that when I dial *10 to pick up SP0, it just states "not found". We have tried this with the EXT unregistered and registered. I can park the call by transferring to 300 both ways, registered and unregistered. My issue is I cant pick it up from ANY WAY besides the BLF on the phone and web app. As there are no BLFs in the mobile app, that makes picking up the parked call quite difficult at this moment.

Any assistance here would be nice!

 

[Charles_3CX]

To park calls and then unpark them from the mobile apps, you'll need to use the parking orbit dial codes provided by 3CX.

For more details on how to do this, please refer to the guide here: 3CX User Manual: Park Calls.

 

[MSteele25]

I understand that, and in my initial post, I stated we have tried that from v20 and its not working, it tells me "not found" when I try and use the codes.

 

[Charles_3CX]

You first need to park the call by transferring the call to a parking slot.

For example, you can transfer the call *00 to park the call in a parking orbit 0, and then from the mobile app, you can dial *10 to pick up the call.

 

[leejor]

If you look at the link provided above, it shows *11 used to retrieve a parked cal from parking orbit 1, not *01. If using that works for you, then I'd look into the datafill you have against the park extensions. If you are using SP0 etc,. as the destination,and it still doesn't work when dialing the extension to pick up the call, then you might try using *01 as a replacement. See if that works..

In addition, if you have access to the 3CX Activity log, you might want to confirm where that call is being parked. It may not be going where you think it is, as it seems to be telling you that the call can't be found.

 

[Charles_3CX]

Please note that shared parking via BLF keys can not be picked up with parking orbit dial codes. These are two separate features that do not communicate with each other.

To park, the call is parking orbit 1.

While on the call, press the transfer button, then dial *01, and hit transfer again; this will park the call in parking orbit 1.

To pick up the call from the mobile app, dial *11.