Park & Pickup a Parked Call for IP Phones
Introduction
Parking a call is similar to putting a call on hold with the difference that you can then pickup the call from another device. 3CX includes this feature in all editions, including Free.
Parking a Call - IP Phone
- BLIND Transfer Button followed by *00 to 09 to specify the parking orbit.
- For example *01 will place the call in the parking orbit 1.
- *02 will place the call in the parking orbit 2.
Picking up a parked call
- *10 to 19 where the 0 – 9 is the park orbit number
- For example *11 will pick up any calls parked in parking orbit 1
- *12 will pick up any calls parked in parking orbit 2
Multiple Calls in Parking Lots
Parking lots support parking of multiple calls. Therefore, when un-parking, you can add the extension number from which the call was parked to be sure that you un-park the particular call you had initially parked there.
For example, if extension 100 parked a call in park 0, this call can be picked up by extension 101 by dialling *10100.
Examples for Popular IP Phones
Some examples to park a call with popular phones:
- Snom – press the TRANSFER button and dial *00.
- Polycom – press the TRANSFER button, from the screen, then choose the option BLIND and then dial *00.
- Cisco – choose “More” option on the screen, choose BlndXfr and dial *00.
See Also
Last Updated
This document was last updated 20 December 2023